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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.

Articles

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Helpline Award Nominations: Tips to help you craft a strong submission

Nominations are now open for the Helplines Partnership Awards, a highlight of our annual conference.

Celebrating National Pet Month

Celebrating National Pet Month

As part of National Pet Month, we’re sharing the story of Toby, a Beagle who found his forever home with Laura Dowswell, Head of Finance here at Helplines Partnership.

NI Helplines Awareness Day

Raising awareness of helplines in Northern Ireland

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Wordskii Connect – trailblazing technology for interpreting services

Word360 talk about their Wordskii Connect product and how it can benefit helplines.

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Does your service rely on volunteers?

Womankind Bristol tell us about the backbone of their service; their volunteers.

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Mental Health Awareness Week

This Mental Health Awareness Week, Helplines Partnership stand in solidarity with all those affected by mental health issues including anxiety.

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Helplines Awareness Day - a day of recognition

Last month, we were proud to launch our first - and the first UK-wide - Helplines Awareness Day.
As an organisation, the idea for an awareness day came from the lack of recognition helplines receive, and the lack of awareness surrounding them and all the services they provide and support they offer.

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We talk to Myeloma UK about their Peer Buddy Service

We caught up with Hayley Hepworth from Myeloma UK about the organisation's Peer Buddy Service.

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Voice Over Internet Protocol (VOIP) - what are the changes coming in 2025?

In 2025, we can expect a number of changes to telecoms services. Our Trusted Supplier Your Co-op provided some brilliant information ahead of our Annual Conference panel discussion on this topic. So just what can we expect with these upcoming changes?

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An open letter to the Prime Minister – the impact of the cost of living crisis on mental health

Helplines Partnership are proud to work with fellow leaders in the mental health sector to directly address the government on household-level suffering during the cost-of-living crisis. Today, we collectively pen this open letter to Government.

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World Quality Week and the Helplines Standard

At Helplines Partnership, we place a high emphasis on quality within the helpline sector - and offer the Helplines Standard certification, the nationally recognised quality standard which defines and certifies best practice in helpline work.