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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.

Articles

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Antibiotic Research UK

We talked to our member Antibiotic Research UK to find out more about their work, the importance of effective antibiotics that work, the danger and implications of antibiotic resistance and the support they offer people through the charity’s helpline.

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The impact of Covid-19 on helplines

Over the past three months, from April to June, we have asked Helplines Partnership members about the impact of Covid-19 on their organisation and service. We've produced a short summary report with some of the qualitative and quantitative data we've gathered over the last three months.

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Helplines Partnership co-host Charity Hour

On 5 August Helplines Partnership co-hosted with Harrison Mann’s Tahera Mayat to talk about the work of helplines.

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Safer ageing - stopping abuse

October 1 marks International Day of Older Persons. We spoke to our member Hourglass to find out more about their work and the support they offer older people.

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10 things I've learned about working with volunteers during Covid-19

We talked to Clare Derry, Helpline Volunteer Coordinator, at our member Refuge about her work for the National Domestic Abuse Helpline (NDAH), a role she started in April 2020. She shares what she has learned.

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Trustees' Week - meet the Helplines Partnership trustees

Trustees' week recognises and celebrates the key role that trustees play in the governance and leadership of charities, volunteering their time and working together to lead the organisation and decide how it is run.

We would like to introduce you to our Board and explain a little more about why they chose to become Helplines Partnership trustees.

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Make the most of your data with free statistical help

The Royal Statistical Society’s Statisticians for Society programme connects third sector organisations with professional statisticians who can provide expert help with collecting, analysing and presenting data.

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Who would change a charity's name in a pandemic?

We talked to Terri McDonald, CEO of our member PostScript360 about their service, bringing in planned changes while operating under the constraints of a global pandemic and about the support they offer.

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Five year helpline upgrade in five months

At this year’s Helplines Partnership AGM, our first-ever virtual AGM, we heard from Lydia Okroj and Zara Gilmour, in our member showcase. They shared how, as Scotland’s Domestic Abuse and Forced Marriage Helpline they have responded to the pandemic, brought in huge helpline infrastructure changes and support their staff team’s wellbeing.

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Safeguarding, lockdown and helplines

Helplines Partnership’s Director of Operations, Gemma Khairi talks about safeguarding, what it means for helplines and how now as many face-to-face services are suspended it is even more important to be alert.

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GlobalARRK - together we can support stuck parents

Our member, GlobalARRK, is the only charity that specialises in supporting stuck parents worldwide. They talked to us about their work and the support they provide.

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Support available for veterans and Armed Forces personnel

We talked to The Association of Charitable Organisations (ACO), the UK umbrella body representing charities that give grants to individuals, to learn more about how their members have helped armed forces personnel, veterans and their families and how to signpost people contacting your helpline to access their support.