Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online. We have around 350 members in the UK and internationally from large national charities to small local and specialist charities as well as some businesses.
We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We champion the interests of our members and help them to build sustainability and deliver the best service they can for their users.
Helplines Partnership's primary objective is to be responsive to our members' needs and achieve our vision for the future:
Promoting excellence through multi-channel* communications enabling everyone to make informed life choices.
Helplines Partnership aims to enhance quality, choice and access for everyone and increase the recognition and sustainability of the help-services sector.
Helplines Partnership’s core values have been developed to guide the way we want to work, manage our business, and deliver our services. They provide the foundation for our staff when responding to members, users, partners and stakeholders.
Helplines Partnership is committed to inspiring our members with the same ethos and building a connected, responsive and sustainable help-sector.
* Multi-channel communications encompass any remote communication support provided to users by a help-service, including: phone, text, web-based instant messaging and social media.
You can find out more about our mental health helpline members.