Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally. We facilitate high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. We raise the profile of the sector by representing our members' interests and influencing the social policy agenda. We give providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.
Helplines Partnership’s primary objective is to be responsive to our members’ needs and achieve our vision for the future:
Promoting excellence through multi-channel* communications enabling everyone to make informed life choices.
Helplines Partnership aims to enhance quality, choice and access for everyone and increase the recognition and sustainability of the help-services sector.
Helplines Partnership’s core values have been developed to guide the way we want to work, manage our business, and deliver our services. They provide the foundation for our staff when responding to members, users, partners and stakeholders.
Helplines Partnership is committed to inspiring our members with the same ethos and building a connected, responsive and sustainable help-sector.
* Multi-channel communications encompass any remote communication support provided to users by a help-service, including: phone, text, web-based instant messaging and social media.
You can find out more about our mental health helpline members.