With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.
You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.
Setting up a Helpline Checklist
8th Jan 2021
Helplines Partnership Annual Review 2019-20
5th Nov 2020
Who Helps The Helpline Workers?
25th Aug 2020
Coronavirus - Tracking the impact of Covid-19 – August 2020
19th Aug 2020
Helplines Partnership | Tracking the impact of Covid-19 – July 2020
23rd Jul 2020
The impact of Covid-19 on helplines – April to June 2020
1st Jul 2020
Coronavirus - contacts to your helpline June 2020 Survey Results
10th Jun 2020
Coronavirus - contacts to your helpline May 2020 Survey Results
14th May 2020
Coronavirus - contacts to your helpline April 2020 Survey Results
13th May 2020
Toolkit | Homeworking on a helpline
1st May 2020