With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.

You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

The impact of Covid-19 on helplines – April to June 2020

Annika Howard

Toolkit | Homeworking on a helpline

Annika Howard

Toolkit | Safeguarding for helplines

Annika Howard

Toolkit | Working with helpline volunteers

Nicola James

Toolkit | Setting up a helpline

Annika Howard

Helpline Insight 2017 -2019 - Research Summary

Annika Howard

HELPLINES PARTNERSHIP ANNUAL REVIEW 2018 -19

Annika Howard

Helplines Partnership Guest Blog Posts - Editorial Guidelines

Annika Howard

Helplines Partnership Annual Review 2017 -18

Annika Howard

Helpline Freephone Range and Payphone Access Charge Brochure

Nicola James

Vicarious Trauma

Nicola James

Find a Helpline Poster

Nicola James

Information Management eBook

Nicola James

Helplines and number range guidance

Nicola James

Helplines Partnership: Annual Review 2013-2014

Paula Ojok

beat - beating eating disorders

Nicola James

Connect with your service users in the right place at the right time

Nicola James

How a helpline beats eating disorders in the UK

Nicola James

Making call costs more affordable for UK helplines

Nicola James

Our members have their say: results of the annual member survey 2014

Nicola James

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