Welcome to the Helplines Partnership publications archive. One of Helplines Partnership’s objectives is to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services. All our publications are available to download by signed in users.
Helpline Freephone Range and Payphone Access Charge Brochure
24th Mar 2016
By Nicola James
Helplines Standard Information for Funders
9th Mar 2016
By Rachael Wyartt
Setting Up A Helpline
11th Feb 2016
By Rachael Wyartt
Vicarious Trauma
17th Dec 2015
By Nicola James
Find a Helpline Poster
15th Oct 2015
By Nicola James
Information Management eBook
8th Jun 2015
By Nicola James
Helplines and number range guidance
9th Mar 2015
By Nicola James
Helplines at the Frontline of Social Care
15th Dec 2014
By Rachael Wyartt
Helplines Partnership: Annual Review 2013-2014
15th Dec 2014
By Paula Ojok
beat - beating eating disorders
15th Dec 2014
By Nicola James
Connect with your service users in the right place at the right time
15th Dec 2014
By Nicola James
The future of contact and collaboration
15th Dec 2014
By Rachael Wyartt
Responding to challenging calls
15th Dec 2014
By Rachael Wyartt
Helplines Partnership Guidelines
15th Dec 2014
By Rachael Wyartt
How a helpline beats eating disorders in the UK
12th Sep 2014
By Nicola James
Making call costs more affordable for UK helplines
6th Aug 2014
By Nicola James
Our members have their say: results of the annual member survey 2014
24th Jun 2014
By Nicola James
