Welcome to the Helplines Partnership publications archive. One of Helplines Partnership’s objectives is to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services. All our publications are available to download by users.

Helpline Freephone Range and Payphone Access Charge Brochure

Nicola James

Helplines Standard Information for Funders

Rachael Wyartt

Setting Up A Helpline

Rachael Wyartt

Vicarious Trauma

Nicola James

Find a Helpline Poster

Nicola James

Information Management eBook

Nicola James

Helplines and number range guidance

Nicola James

Helplines at the Frontline of Social Care

Rachael Wyartt

Helplines Partnership: Annual Review 2013-2014

Paula Ojok

beat - beating eating disorders

Nicola James

Connect with your service users in the right place at the right time

Nicola James

The future of contact and collaboration

Rachael Wyartt

Responding to challenging calls

Rachael Wyartt

Helplines Partnership Guidelines

Rachael Wyartt

How a helpline beats eating disorders in the UK

Nicola James

Making call costs more affordable for UK helplines

Nicola James

Our members have their say: results of the annual member survey 2014

Nicola James

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