With over 25 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services.

You’ll find helpline toolkits, helpline best practice guides, helpline data and statistics as well as our annual reviews. All our publications, below, are free to download and access.

Volunteer Management Online

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Setting up a Helpline Checklist

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Helplines Partnership Annual Review 2019-20

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Who Helps The Helpline Workers?

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Coronavirus - Tracking the impact of Covid-19 – August 2020

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Helplines Partnership | Tracking the impact of Covid-19 – July 2020

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The impact of Covid-19 on helplines – April to June 2020

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Coronavirus - contacts to your helpline June 2020 Survey Results

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Coronavirus - contacts to your helpline May 2020 Survey Results

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Coronavirus - contacts to your helpline April 2020 Survey Results

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