Home - Helplines Partnership

What we do

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

Become a member Get your helpline certified See our training and services Attend an event Support for commercial organisations

Join us at our Annual Conference 2025

Join us at our Annual Conference and Helpline Awards, taking place at the Hyatt Regency Hotel in Manchester on Thursday 6 November 2025.

Watch our Helplines Awareness Day video

Enter the Helpline Awards 2025

The Helplines Partnership Helpline Awards recognise and celebrate the amazing work of the helplines sector. Nominations for the 2025 Awards are now open until 5pm on Monday 30 June 2025.

Book now

Need help? Find a helpline

Get training and support

See all our services

Products

Callers expect helplines to provide confidential, high quality and affordable ways to access them. Ideally they should offer a variety of contact channels so that callers have a choice depending on their circumstances.

Trusted Suppliers

At Helplines Partnership, we understand the importance of reliable, high-quality services and products in supporting the vital work of helplines.

Interpreting and Translation

As a member of Helplines Partnership, we invite you to consider using our Trusted Supplier - Word360 - to offer helplines and charities access to over 350 languages, 24 hours a day, 365 days a year.

Sign up to our mailing list to hear more from us

Our newsletter will keep you updated on our work, campaigns, fundraising opportunities and more.

Introducing version six of the Helplines Standard

We are excited to announce the launch of version six of the Helplines Standard, the nationally recognised quality standard that defines and certifies best practice in helpline work.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.