Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

 

  • Read our latest Coronavirus update, issued on 27 May, sent to all Helplines Partnership members and Our Community subscribers. 

Upcoming Training Events

Helpline Managers - Member Event POSTPONED
The Waterfront, Bristol
Wed 3 June 2020
Impact practice and measuring outcomes for helplines - POSTPONED
Birmingham
Wed 10 June 2020
Level 2 - Developing Helpline Skills -POSTPONED
Birmingham
Thu 11 June 2020
Level 1 - Essential Helpline Skills POSTPONED
Belfast
Wed 17 June 2020
Level 2 - Developing Helpline Skills - POSTPONED
London
Wed 24 June 2020
Digital Helpline Skills POSTPONED
Liverpool
Wed 1 July 2020
Find out more about our training courses
Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently.
Zainab Lantan
Carers UK

Latest News

Homeworking for Helplines Toolkit - Young woman sat at a table with earphones in working at a laptop

Homeworking for helplines – toolkit and tips

Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus.

Read more
Safeguarding for Helplines | Teenage girl lying on bed looking at her phone

Safeguarding for helplines – toolkit and tips

As organisations have had to change and adapt, swapping face to face services for online and over the phone, in the face of Coronavirus the need for safeguarding is more important than ever.

Read more