Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

Upcoming Training Events

Level 1 - Essential Helpline Skills
Dublin
Thu 16 January 2020
Level 3 - Advanced Helpline Skills
London
Tue 21 January 2020
Level 3 - Advanced Helpline Skills
Birmingham
Thu 23 January 2020
Level 2 - Developing Helpline Skills
Glasgow
Tue 28 January 2020
Impact practice and measuring outcomes for helplines
London
Thu 30 January 2020
The Helplines Standard Workshop
London
Thu 6 February 2020
Find out more about our training courses
Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently.
Zainab Lantan
Carers UK

Latest News

Helplines Partnership Annual Conference 2019 - Caroline Howe, Lloyds Bank Foundation

Recognising the value of small charities

Lloyds Bank Foundation’s Caroline Howe was one of our panel of expert speakers at this year’s Annual Conference.

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Helplines Partnership | Association of Volunteer Managers - Helplines Partnership Annual Conference 2019

Five Tips for Volunteer Recruitment, Retention and Succession Planning

In the second of a series of blog posts we look at the topics from this year’s six Conference seminar sessions.

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