Helplines Partnership is the membership body for organisations that provide helpline services

We facilitate high quality service delivery to callers by providing services, including training, a Helplines Quality Standard, and tailored support. We raise the profile of the sector by representing our members' interests and influencing the social policy agenda. We give providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.

Upcoming Training Events

Helpline skills for email, text and webchat
London
Thu 6 September 2018
The Helplines Standard Workshop
Birmingham
Tue 11 September 2018
Helpline Surgery (for non-members)
Resource for London, 356 Holloway Road, London N7 6PA
Wed 12 September 2018
Essential Helpline Skills
London
Tue 18 September 2018
Helpline Managers Member Event - Managing a Helpline
Children in Scotland, Edinburgh EH12 5EZ
Wed 19 September 2018
Supporting Emotional Service Users
London
Thu 20 September 2018
Find out more about our training courses
Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently.
Zainab Lantan
Carers UK

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In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM).

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