Helplines Partnership is the membership body for organisations that provide helpline services

We facilitate high quality service delivery to callers by providing services, including training, a Helplines Quality Standard, and tailored support. We raise the profile of the sector by representing our members' interests and influencing the social policy agenda. We give providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.

Upcoming Training Events

Helpline skills for email, text and webchat
Edinburgh
Thu 10 January 2019
Responding to Challenging Calls
London
Tue 22 January 2019
Responding to suicidal callers
London
Thu 24 January 2019
Data protection and your helpline
London
Wed 30 January 2019
Safeguarding for helplines
London
Thu 31 January 2019
Essential Helpline Skills
London
Tue 5 February 2019
Find out more about our training courses
Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently.
Zainab Lantan
Carers UK

Latest News

Father and daughter walking in low autumn sun

Helpline Awards – Volunteer of the Year 2018

The Helpline Volunteer of the Year recognises the contribution of full-time or part-time helpline volunteers who have shown a real commitment and gone above and beyond the volunteer role.

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Fedra Mardani, Senior Call Handler at Karma Nirvana and Paula Ojok, Chief Executive at Helplines Partnership

Helplines Awards – Employee of the Year 2018

This award is open to all full-time, temporary and part-time paid staff who have made a significant contribution to the helpline, shown a real commitment and go above and beyond their job description.

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