Helplines Partnership is the membership body for organisations that provide helpline services

We facilitate high quality service delivery to callers by providing services, including training, a Helplines Quality Standard, and tailored support. We raise the profile of the sector by representing our members' interests and influencing the social policy agenda. We give providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.

Upcoming Training Events

Measuring outcomes in the helpline sector
London
Thu 26 April 2018
Essential Helpline Skills
London
Thu 3 May 2018
Helpline skills for email, text and webchat
Edinburgh
Tue 8 May 2018
Responding to Challenging Calls
Belfast
Tue 15 May 2018
Responding to Challenging Calls
London
Thu 17 May 2018
Vicarious trauma - having a healthy workplace
London
Thu 24 May 2018
Find out more about our training courses
Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently.
Zainab Lantan
Carers UK

Latest News

hand dialling on a phone

GamCare and the National Gambling HelpLine

As gambling behaviour is increasingly a subject of public health and policy interest we talked to Catherine Sweet, Head of Marketing and Communications, at our member GamCare about the work they do to prevent gambling becoming a problem and supporting people if it does.

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Invisible Traffick - speak up to end human trafficking

Helpline tackles human trafficking

Figures from the National Crime Agency show that in the three months from April to June 2017, 1090 victims potential victims of human trafficking were reported in England, 52 in Wales, 47 in Scotland and 11 in Northern Ireland.

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