Helplines Partnership - The body for Helplines in the UK

Become a Member

Learn about all the benefits our membership could have for you and your organisation.

Services

Our services have been developed over 25 years to meet the needs of our members, helplines and the wider community.

Find A Helpline

Use our online tool to search the Helplines Partnership database and find a service for your needs.

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

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Upcoming Training Events

Supporting Emotional Service Users

London

Thu 6 June 2019

Helpline Managers Member Event - Managing a Helpline

Carmichael House , Dublin 7, D07 RHA8

Thu 6 June 2019

The Helplines Standard Workshop

London

Thu 13 June 2019

Vicarious trauma - having a healthy workplace

Birmingham

Tue 18 June 2019

Responding to suicidal callers

London

Thu 20 June 2019

Essential Helpline Skills

London

Tue 25 June 2019

Find out more about our training courses

Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently.
Zainab Lantan
Carers UK

Latest News

Helplines Partnership Annual Conference 2018

Looking back on 2018's Annual Conference

If you missed the 2018 Annual Conference, you can watch this short video to get a real flavour of the event.

Helpline Awards 2019 – tips for your entry

The Helpline Awards, now in their sixth year, are an opportunity to acknowledge and reflect on the amazing work that helplines, their staff and volunteers do in providing information, support and advice to improve people's lives.