Welcome to Helplines Partnership
Helplines Partnership is the membership body for organisations that provide helpline services in the UK and internationally.
We facilitate high quality service delivery to callers by providing services, including training, contact solutions, a Helplines Quality Standard , tailored support and information resources. We raise the profile of the sector by representing our members’ interests and influencing the social policy agenda. We give providers of helpline services a voice to help them build sustainability and promote excellence, choice and accessibility for everyone.
Text-based Helpline Skills: Communication by email, SMS & IM