Find a Helpline
Our Find a Helpline directory lists approved members of Helplines Partnership providing support via various channels. If you cannot find the topic you are looking for, use the search bar.
Find a Helpline
British Heart Foundation
The Heart helpline is a dedicated information and support service, where the public and call, email or live chat with an experienced cardiac nurse regarding cardiovascular disease and their risk factors. The team can help people with understanding their medication and their side effects, improve diet and lifestyle, understand test results, answer questions about treatments or surgery and support those with a new or existing diagnosis.
British Red Cross Support Line
The British Red Cross Support Line is here for people in times of crisis. We provide a listening ear, information, and guidance on where to find the help you need. We also help people to find out what support services British Red Cross provides, and how to access them.
British Tinnitus Association
Information, advice and counselling for people with tinnitus their families and professionals. Referrals to self-help groups and details of hospitals. Complex medical questions in writing passed to medical advisers. Also publish a quarterly journal. Aids available to purchase.
BulliesOut - Talk 2 Us Service
Confidential virtual 50-minute counselling sessions, up to 6, either over the telephone or via video call. Virtual counselling can be a good way of trying it out and getting some short-term, much-needed support. Referrals to the service can be made by a teacher, social worker, or you can ask to see a counsellor yourself by completing the online form. You can expect to be helped by a supportive and non-judgmental counsellor. What you say is confidential unless the counsellor is worried about your safety. If your counsellor is concerned that you’re at serious risk of harming yourself or someone else, they may need to inform your GP, a healthcare professional or someone else. They should tell you first if they’re going to do this. Further support from BulliesOut includes e-mentoring service which connects those affected by bullying behaviour, historical bullying and other issues caused by bullying behaviour, with trained, inspirational professionals, who provide support and help them make confident and informed decisions about their future. Apply online.
Burning Nights CRPS Support
Confidential helpline providing support and evidence-based information about various topics concerning but not limited to living with CRPS, seeking medical support, CRPS specialists and hospitals providing CRPS specialist care, treatments as well as how the condition impacts on those around CRPS patients. As most of the CRPS Support Helpline volunteers are CRPS patients, they may provide you with information as to how their condition affects them, but this is not a recommendation, simply information. Please note the Helpline Team cannot provide medical or legal advice nor advice about benefits.
Campaign Against Living Miserably (CALM)
CALM offer confidential, anonymous and free support, information and signposting through the helpline or webchat. People can talk through a wide variety of issues including abuse, addictions, anger, depression, bullying, eating disorders, sexuality, work issues, racism, bereavement, suicide, divorce and more. The website holds information on a range of issues and lists national organisations offering support with some of these issues.
Cancer Focus Northern Ireland
Helpline for patients, their family members or friends, as well as members of the public. Callers are able to talk to a nurse who has extensive experience in cancer issues. Helpline staff offer support, easily understood information and can signpost individuals to care services in their local area. Further support includes help talking to children about parent's cancer, practical issues such as care and financial concerns, health changes or symptoms, general information about cancer and how to reduce the risks of developing the disease. Can provide guidance to stop smoking. Regional cancer support groups. Has a family support service, art therapy, journaling, driving service (bra fitting), swimwear, headwear), patient advisory group, community and workplace cancer education programmes.
Cancer Research UK
Respond to questions about any aspect of cancer and its treatment, from symptom awareness through to survivorship, death and dying. The service is for anyone with concerns about cancer, patients, their relatives or people worried about cancer. Calls are answered by experienced cancer nurses. A forum at www.cancerchat.org.uk offers regular Question and Answer sessions with nurses and a fully comprehensive plain English patient information website.
Cara-Friend
LGBT Switchboard NI offers a listening ear service to any and all lesbian, gay, bisexual and trans people in Northern Ireland who would like to talk to someone, seek information or find out more about groups and events in the LGBT community. Our volunteers can also offer support via email or online chat.
Cardiomyopathy UK
Confidential nurse helpline for patients, carers, parents, and young people who have been affected by cardiomyopathy. The helpline is managed by clinical nurse specialists who can help with worries about potential symptoms, whether to see a GP, understanding a diagnosis, treatment, side effects, genetic testing or to provide emotional support. Anyone can call the helpline, whether they have a diagnosis or care for someone with cardiomyopathy or if they are unsure if they might have cardiomyopathy, are newly diagnosed or have been living with the condition for some time. Please note the helpline nurses do not have access to callers’ medical notes, cannot liaise with a patient’s healthcare team and cannot provide interpretation of electrocardiograms (ECG’s), rhythm strips, echo cardiograms, cardiac MRI scans or any clinical investigations.