Helpline Freephone Range Application

Organisations must be a member of Helplines Partnership to apply for a Special Freephone Tariff number. If you are not already a member please complete the Membership Application form before applying.

Submission of this application form confirms you have read and agree to the Helplines Partnership Terms and conditions.

If you have any questions regarding the Special Freephone Tariff scheme or your application please contact [email protected] or call on 0300 330 7777.

Organisation Details

Is this organisation a member?

Application Details



This form should be completed by the manager of the helpline, a charity trustee or other person of similar standing.

  • I confirm the above information is accurate and understand that, if at any time the helpline fails to meet the Eligibility Criteria, then the Special Freephone Tariff service will be withdrawn. I agree to the Terms and Conditions.
  • I also agree to pay the application fee and thereafter to pay the annual administration charge.
  • I also agree to pay the levy 0.1p + VAT per call minute (which may be collected by your nominated service provider on behalf of Helplines Partnership).
  • I understand that the administration fee is an annual charge, attached to the use of a Special Freephone Tariff number, and I agree to pay it as long as the numbers allocated remain in active use together with the annual membership fee.
I agree