Regional services

Advice Direct Scotland
Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Work in partnership with a network of national organisations providing practical advice by phone, SMS, web chat, email, online and through social media on a wide range of… Read More

Advice Direct Scotland - Consumer Advice
Advice Direct Scotland delivers the national consumer advice service in partnership with the Scottish Government, Trading Standards Scotland and local Trading Standards offices. Provides all Scottish citizens with practical, relevant and free consumer advice and information. Use intelligence collated from Scottish consumers to combat illegal traders and improve the services… Read More

Citizens Advice - England & Wales - Adviceline
Offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons. Can help people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. Advice may be given in person or by phone. Most local Citizens… Read More

Citizens Advice - England & Wales - Consumer Helpline
Confidential and impartial advice on consumer issues over the telephone or online. Can help with general consumer queries, energy and postal issues, including complaints. When purchasing goods or services the law protects people’s rights against being treated unfairly or when things go wrong. This includes faulty goods, switching energy supplier,… Read More

Citizens Advice Stroud and Cotswold Districts
Help people solve problems by providing free, confidential, impartial and independent information and advice. A range of issues covered include debt; welfare benefits; work; relationships; housing; health; education; legal; consumer; community care and utilities problems. Volunteers welcome. Details of locations and opening hours for face-to-face service can be found on… Read More

Engaging Kent - Healthwatch Kent
Healthwatch Kent provides an advice and information service to help people across Kent access, understand and navigate the health and social care system. The service is independent of the NHS and Social Care Services. Can help with information on topics including GP registration, accessing social care, concerns about care quality,… Read More

Engaging Kent - Healthwatch Medway
Healthwatch Medway provides an advice and information service to help people across Kent access, understand and navigate the health and social care system. The service is independent of the NHS and Social Care Services. Can help with information on topics including GP registration, accessing social care, concerns about care quality,… Read More

POhWER - HertsHelp
HertsHelp provides practical support, guidance and information to anyone living in Hertfordshire who has a question or faces a problem. There are over 300 organisations throughout the county who are in the HertsHelp network willing to help and advise. Some are council departments and some are emergency services, but the… Read More

Tell Us North - Healthwatch Gateshead
Helpline providing free, confidential and independent information about where to find social care and health services in Gateshead. The Team can also help if you are unhappy with your care or treatment or that of a friend or family member. Calls to the 0808 80 helpline are free from landlines… Read More

Tell Us North - Healthwatch Newcastle
Provides a “Just Ask” helpline providing free, confidential and independent information about where to find social care and health services in Newcastle upon Tyne. The Team can also help if you are unhappy with your care or treatment or that of a friend or family member. Calls to the 0808… Read More

TGP Cymru - Travelling Ahead
Helpline providing advice and support to Gypsy, Roma and Traveller communities around Wales. The Team can help with issues including rights and entitlements, make sure your voices are heard, fair treatment and help challenging discrimination. Further support includes help with accommodation, education, consumer rights, legal rights, making a complaint, speaking… Read More