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Regional services
Citizens Advice - England & Wales - Adviceline
Offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons. Can help people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. Advice may be given in person or by phone. Most local Citizens… Read More
England 03444 111 444 / Wales 03444 77 20 20
Citizens Advice - England & Wales - Consumer Helpline
Confidential and impartial advice on consumer issues over the telephone or online. Can help with general consumer queries, energy and postal issues, including complaints. When purchasing goods or services the law protects people’s rights against being treated unfairly or when things go wrong. This includes faulty goods, switching energy supplier,… Read More
Citizens Advice Direct
Citizens Advice Direct is a provider of advice and information to the citizens of Scotland. Work in partnership with a network of national organisations providing advice on a wide range of issues such as debt, employment, welfare and consumer advice. As well as offering traditional telephone based advice can also… Read More
Citizens Advice Direct - Armed Services Advice Project (ASAP)
Provides a range of specialist advice services to the armed services community including veterans, their carers’ and families. Citizens Advice Direct is responsible for providing telephone based advice on a number of issues including finance, health, housing and personal problems which are regularly faced by those in the military, now… Read More
Citizens Advice Direct - Glasgow Advice and Information Network (GAIN)
The GAIN Helpline is a freephone helpline for people living and/or working in Glasgow. Provide advice on a wide range of financial issues including debt, money management, benefits advice, and housing issues as well as providing free legal advice. Helpline advisers provide initial advice (including a full benefit check if… Read More
Citizens Advice Direct - Kinship Care Helpline
Kinship Care is a Scottish Government funded project which delivers advice to those carers who look after children officially on behalf of a Local Authority. Citizens Advice Direct provides financial based advice on behalf of Kinship, with common advice requests including payments to carers, benefits assessments and the impact on… Read More
Citizens Advice Stroud and Cotswold Districts
Help people solve problems by providing free, confidential, impartial and independent information and advice. A range of issues covered include debt; welfare benefits; work; relationships; housing; health; education; legal; consumer; community care and utilities problems. Volunteers welcome. Details of locations and opening hours for face-to-face service can be found on… Read More
POhWER - HertsHelp
HertsHelp provides practical support, guidance and information to anyone living in Hertfordshire who has a question or faces a problem. There are over 300 organisations throughout the county who are in the HertsHelp network willing to help and advise. Some are council departments and some are emergency services, but the… Read More
Tell Us North - Healthwatch Gateshead
Helpline providing free, confidential and independent information about where to find social care and health services in Gateshead. The Team can also help if you are unhappy with your care or treatment or that of a friend or family member. Calls to the 0808 80 helpline are free from landlines… Read More
Tell Us North - Healthwatch Newcastle
Provides a “Just Ask” helpline providing free, confidential and independent information about where to find social care and health services in Newcastle upon Tyne. The Team can also help if you are unhappy with your care or treatment or that of a friend or family member. Calls to the 0808… Read More
TGP Cymru - Travelling Ahead
Helpline providing advice and support to Gypsy, Roma and Traveller communities around Wales. The Team can help with issues including rights and entitlements, make sure your voices are heard, fair treatment and help challenging discrimination. Further support includes help with accommodation, education, consumer rights, legal rights, making a complaint, speaking… Read More
National services
Connect.Studio
Provide helpline services to organisations who wish to outsource Customer enquiries through a trusted partnership. Support services include information, advice, guidance and emotional support; appointment booking services; enquiry lines; report taking; reception services; integrated communications experiences; market intelligence and data collection/analysis and forecast and resource planning.