Elevate your helpline expertise with advanced skills training
For professionals ready to deepen their expertise in helpline services, our Experienced Skills Package offers comprehensive training that combines Level 2 Developing Helpline Skills and Level 3 Advanced Helpline Skills courses.
This package is designed for those who have completed basic training and are looking to refine their skills in managing complex and sensitive calls.
Level 2: Developing Helpline Skills
This course focuses on more advanced aspects of helpline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
Level 3: Advanced Helpline Skills
Designed for experienced professionals, the Level 3 course delves deeper into the complexities of helpline interactions. This skills-based course will enhance your ability to manage distressed, angry, repeat and suicidal callers with confidence and professionalism.
CPD Accredited Training
Receive CPD certificates upon completion on both courses and accrue a total of 12 CPD hours.
Upcoming Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Upcoming open training
Dates are flexible and do not need to be completed in the same month. When booking, please select the dates that are best for you.