Enhance your helpline service with Complete Skills training
Our Complete Skills Package offers comprehensive training that combines Level 1 Essential Helpline Skills, Level 2 Developing Helpline Skills and Level 3 Advanced Helpline Skills courses.
Level 1: Essential Helpline Skills
This course is a practical, skills-based introduction, offering you the essential tools needed to respond confidently to calls. You will learn the core competencies required to provide effective support, including active listening, clear communication, and appropriate response techniques.
Level 2: Developing Helpline Skills
This course focuses on more advanced aspects of helpline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
Level 3: Advanced Helpline Skills
Designed for experienced professionals, the Level 3 course delves deeper into the complexities of helpline interactions. This skills-based course will enhance your ability to manage distressed, angry, repeat and suicidal callers with confidence and professionalism.
CPD Accredited Training
Receive CPD certificates upon completion on all 3 courses and accrue a total of 18 CPD hours.
Upcoming Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Upcoming open training
Dates are flexible and do not need to be completed in the same month. When booking, please select the dates that are best for you.