Introducing the Complete Skills Package
Enhance your helpline service with Complete Skills training
Our Complete Skills Package offers comprehensive training that combines Level 1 Essential Helpline Skills, Level 2 Developing Helpline Skills and Level 3 Advanced Helpline Skills courses.
Level 1: Essential Helpline Skills
This is the first stage of our comprehensive three-level training programme. The Level 1 course is a practical, skills-based introduction, offering you the essential tools needed to respond confidently to calls. You will learn the core competencies required to provide effective support, including active listening, clear communication, and appropriate response techniques.
Level 2: Developing Helpline Skills
Building on the foundational skills acquired at Level 1, the Level 2 course focuses on more advanced aspects of helpline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
Level 3: Advanced Helpline Skills
Designed for experienced professionals, the Level 3 course delves deeper into the complexities of helpline interactions. This skills-based course will enhance your ability to manage emotional, angry, and repeat callers with confidence and professionalism. You will also receive essential training in responding to suicidal callers and safeguarding, equipping you with the knowledge to handle these critical situations with care and competence.
All courses in the Complete Skills Package are CPD accredited.
Open Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
In-house Training
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Enquire about in-house training via training@helplines.org
Upcoming open training
January 2025 Training Dates
Level 1: 15 January 2025
Level 2: 23 January 2025
Level 3: 31 January 2025
February 2025 Training Dates
Level 1: 11 February 2025
Level 2: 18 February 2025
Level 3: 25 February 2025
March 2025 Training Dates
Level 1: 13 March 2025
Level 2: 20 March 2025
Level 3: 27 March 2025
Dates are flexible and do not need to be completed in the same month. When booking, please select the dates that are best for you.
| Packages | Member Fee (+VAT) | Non-Member Fee (+VAT) |
| Complete Skills Package (in-house virtual) | £3,204 | £5,346 |
| Complete Skills Package (in-house in-person) | £3,561 | £5,940 |
| Complete Skills Package (open) | £291 | £488 |
| All other Skills Packages (in-house virtual) | £2,136 | £3,564 |
| All other Skills Packages (in-house in-person) | £2,374 | £3,960 |
| All other Skills Packages (open) | £194 | £325 |
Terms and Conditions: Package offers cannot be used with any other promotional offer or reward. The booking must be for the same person on all courses. All courses must be booked at the same time.