Helpline Skills Packages
Beginners' Skills Package
This package includes our popular level 1 and 2 courses – Essential Helpline Skills and Developing Helpline Skills.
Experienced Skills Package
This package includes our level 2 and 3 courses – Developing Helpline Skills and Advanced Helpline Skills.
Complete Skills Package
This Complete Skills Package includes all levels (1, 2 and 3) of our popular skills-based Helpline Skills courses.
We provide a comprehensive three-stage training programme designed specifically for helpline workers and call handlers, enabling participants to develop the skills and understanding needed to respond effectively to the diverse needs and challenges of those who contact your service.
Each course within the programme explores the importance of using reflective practice and implementing effective self-care strategies to manage delegates' wellbeing, while also building personal and professional resilience.
The courses work together, offering a progressive learning experience, and are available as package deals, where you can save 10% by booking certain levels together. Depending on your current experience and needs, you can choose which course(s) best suit your development goals.
Resilience & Wellbeing Package
Our Resilience and Wellbeing courses are designed to support individuals build the skills needed to cope with challenges, stress, and adversity in both personal and professional settings.
Our Vicarious Trauma and Worker Wellbeing courses are designed to compliment each other, promoting both personal resilience and a thriving workplace. Get 10% off when you enrol in both courses together.
Booking
Book onto one of our virtual open courses, or enquire about in-house training for your team.
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Fees & Terms
| Packages | Member Fee (+VAT) | Non-member Fee (+VAT) |
| Complete Skills Package (open) | £291 | £488 |
| Complete Skills Package (in-house virtual) | £3,204 | £5,346 |
| Complete Skills Package (in-house in-person) | £3,561 | £5,940 |
| All other Packages (open) | £194 | £325 |
| All other Packages (in-house virtual) | £2,136 | £3,564 |
| All other Packages (in-house in-person) | £2,374 | £3,960 |
Terms and Conditions: Package offers cannot be used with any other promotional offer or reward. For open training, the booking must be for the same person on both courses. All courses must be booked at the same time.