Testimonials

Open Training

"Super approachable and knowledgeable trainer; really welcomed questions and created a space where it felt like we could all share and ask comfortably... Great to meet other likeminded people who all shared the values of wanting to make some form of social change and provide support to those in need. I took a lot from today, thank you."

Phoebe, Nottingham Community Housing Association on Level 1 Essential Helpline Skills

'The session has prompted a sense of inspiration to want to pass on the learnings to the rest of the team. Everything mentioned was research based which made advice, suggestions and the introduction of new thinking more tangible and easy to pass on. I was able to appreciate the course content and the lasting learnings on both a personal level and as a member of a support line management team. It was really informative and if all training the HLP provides is even a fraction as brilliant as what Christian provided, it's definitely worth doing!'

Hollie Wynde, Alzheimer's Society on Vicarious Trauma

'The training was excellent. It was a tough subject matter, but delivered in a really caring way. The course gave me the confidence to develop my skills around responding to suicidal calls and look at our own safeguarding and policy within our organisation.'

Sarah, Tinnitus UK on Responding to Suicidal Callers

In-house Training

'This training covers some really important topics for helpline workers, and frontline workers more generally. The sessions around how to approach calls in the most helpful way, professional boundaries and reflective practice will all be useful in developing our practice as a team and improving how we work to support our service users and each other.'

Tom Beddow, Blood Cancer UK on Level 2 Developing Helpline Skills

"I think this course should be mandatory training for all MP staff as not only does it make us aware of what we may be experiencing it can help us identify it in others and it also directs us to all sources of support.’’

House of Commons on Vicarious Trauma

'The workbook was good and the facilitator had great group rapport - and there were enough breaks! Great!! Best safeguarding training I've been on in 25 years of NHS work.'

Jane, Dementia UK on Safeguarding for Helplines

Bespoke Training

'The training was tailored to us as a team - Christian was friendly and dynamic; sharing personal insights and examples from other sectors which was hugely helpful. Thank you'

Beth, Clergy Support Trust

'I found the training materials to be incredibly thorough and informative, providing me with all the necessary knowledge to effectively learn and apply the concepts. Stella's delivery style was not only engaging, but also exceptionally well-executed, making the learning experience truly enjoyable.'

Ginisha, Endometriosis UK

'I actually feel that the trainer was one of the best I have 'met', and as someone who loves all 'personal development', and has completed a wealth of online course. I felt he was relatable, knowledgeable and genuine in his delivery.'

Laura, Action for Children