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Safeguarding for Helplines

This course will help increase your knowledge and understanding of safeguarding, not only in the broader legal and societal context, but also in relation to understanding key safeguarding terms, signs and indicators. It seeks to develop awareness and examine legislation that can directly be implemented into practice, procedures and policy provision. It aims to build confidence and offer guidance surrounding confidentiality, recording and information sharing in line with GDPR and safeguarding sensitivities.

Learning Objectives

Understand the terms Safeguarding and Abuse for adults

Understand the terms Safeguarding and Abuse for children

Identify how our own values and beliefs can influence safeguarding

Describe the categories, signs and indicators of abuse: adults and children

Understand risk management and assessment in safeguarding

Know how to respond to safeguarding concerns

Understand when to report safeguarding concerns

Identify the importance of the principles for recording personal data

Recognise the personal impact when working with risk


CPD Accredited Training

Receive a CPD certificate upon completion and accrue 6 CPD hours.

CPD blue

It was so interesting and has really deepened my understanding of safeguarding, and also given me the confidence in my abilities to spot safeguarding risks and know what to do.
Lauren, Muscular Dystrophy UK

Upcoming Training

Our Safeguarding for Helplines Training is available as a full day course. Book onto one of our virtual open courses, or enquire about in-house training for your team.

  • Available virtually
  • These courses are an opportunity to learn alongside other organisations.
  • Up to 4 delegates from 1 organisation on each course
  • Course capacity: 16 delegates

  • Available virtually and in-person
  • These courses are an opportunity for your team to learn together
  • Training materials and learning content can be tailored to meet the specific needs of your organisation
  • Courses suitable for between 6 and 16 delegates

Upcoming Open Training

18 June 2025

Time: 10.00 – 16.00
Channel: Virtual - Zoom
Places Available

17 September 2025

Time: 10.00 – 16.00
Channel: Virtual - Zoom
Places Available