How to capture, record and measure the impact of a helpline service can be a challenge for organisations, yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This course will explore impact practice, types of data, data collection, ethics and data sharing. Using case studies and practical exercises you’ll learn how to frame your helpline’s impact, capture outcomes, collect and interpret data and create a practical action plan for your organisation.
Learning Objectives
Understand and clarify key terms of reference in measuring impact and outcomes
Understand the difference between measuring outcomes and impact for your helpline
Identify the different types of data collection within a helpline service
Assess the benefits of quantitative and qualitative data collection methods
Consider ethics and good practice when measuring outcomes
Create an action plan for your helpline
CPD Accredited Training
Receive a CPD certificate upon completion and accrue 6 CPD hours.
I enjoyed the format, it was great to split into smaller groups, it allowed an opportunity to connect and meet with others, operating a helpline is quite isolating compared to other models of service delivery, hearing other helpline challenges and successes was really beneficial and enhanced learning.
Our Impact Practice and Measuring Outcomes for Helplines Training is available as a full day course. Book onto one of our virtual open courses, or enquire about in-house training for your team.
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates