Rewards
We offer a 10% reward when members book three or more Virtual In-house or In-Person In-house training sessions within the same agreement.
Terms and Conditions of Reward: The reward can be used once within a 12 month rolling period. The reward cannot be used with any other promotional offer or reward.
We offer organisations (member and non-member) booking 3 delegate places onto the same open training course a 10% discount on your booking.
Terms and Conditions of Reward: The reward can be used once within a 12 month rolling period. The reward can be applied to a maximum of 3 bookings made on the same day. The reward cannot be used with any other promotional offer or reward.
We offer 10% off your booking when you book the following courses together:
- Resilience & Wellbeing Package (Vicarious Trauma & Worker Wellbeing)
- Beginners' Skills Package (Level 1 & Level 2 Helpline Skills)
- Experienced Skills Package (Level 2 & Level 3 Helpline Skills)
- Complete Skills Package (Level 1, 2 & 3 Helpline Skills)
Terms and Conditions: Package offers cannot be used with any other promotional offer or reward. For open training, the booking must be for the same person on all courses. All courses must be booked at the same time.
Helplines Awareness Day Promotion
Join us in celebrating Helplines Awareness Day.
To welcome new organisations to our thriving network we're offering 20% off to non-members on all open training taking place in February and March 2025. Don't miss out on this opportunity to enhance your skills and knowledge!
Use promo code HAD25 in our booking form.
- Terms and Conditions apply. The cost is £144 + VAT per delegate place for open courses taking place in February and March 2025. The offer cannot be used with any other promotional offer or reward. Available to non-members only. Maximum of four delegates from any one organisation on each course date. Promotional launch date 31 January 2025. Bookings made prior to the launch date are not eligible for the promotional discount.
Fees
The fees detailed below include the training session, along with any workbooks or other resources provided. For CPD-accredited courses, these costs also cover accreditation certificates.
| Fees (+VAT) | Members | Non-Members |
|---|---|---|
| Open Training (Virtual) per person | £108 | £181 |
| Inhouse Training (Full Day Virtual) | £1,187 | £1,980 |
| Inhouse Training (Half Day Virtual) | £736 | £1,227 |
| Inhouse Training (Full Day In Person) | £1,319 | £2,200 |
| Inhouse Training (Half Day In Person) | £826 | £1,377 |
- Bespoke and tailored training may incur additional admin fees.
- In-person training will incur additional travel fees.
Cancellation Policy
OPEN TRAINING
Delegate Cancellations
You may cancel a place without charge if you inform us in writing at least 5 calendar days before the event.
The full fee is payable for any cancellations within 5 calendar days of the event including if the participant fails to attend on the day or is unable to attend the whole of the event for any reason.
Transfers
You may transfer a place, without charge, to an alternative date as long as you inform us in writing at least 5 calendar days beforehand. Transfers within 5 calendar days will incur a full fee for both dates. All transfers are subject to availability.
You may transfer a place to a colleague at any stage, however you must provide us with notice beforehand.
HLP Cancellations
In the unlikely event that we have to cancel a session; we will let you know as soon as possible and issue a full refund.
IN-HOUSE TRAINING
For in-house/virtual in-house training sessions please refer to your training agreement.
Intellectual Property
All worksheets and support materials circulated with our training courses remain copyright to HLP and must not be used outside HLP’s courses. Recording of training sessions is prohibited.