Our Webinars:
- Responding to Challenging Callers: An Overview
- Understanding Vicarious Trauma: An Introduction
- Responding to Suicidal Callers: An Introduction

Does the work you do to help others take a toll on you or impact you in some way? If so, this 90-minute webinar will introduce the topic of Vicarious Trauma, how it differs from work-related stress and what strategies you can start to implement to reduce the risks.

How confident are you that if a service user disclosed suicidal ideation, you could support them effectively? In this 90-minute webinar, we will introduce a competency framework to improve your skills and understanding, discuss how you can make a difference, and provide some focus on how you practice self-care afterwards.

This course provides vital insights on why people volunteer whilst also exploring who best to manage the volunteers within an organisation.

How to capture, record and measure the impact of a helpline service can be a challenge for organisations, yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This course will explore impact practice, types of data, data collection, ethics and data sharing.

Utilising some of the techniques introduced in our three CPD certified helpline skills courses but taking a more detailed approach, this course aims to equip delegates with the skills and confidence to manage repeat callers effectively.

This course will help increase your knowledge and understanding of safeguarding, not only in the broader legal and societal context, but also in relation to understanding key safeguarding terms, signs and indicators.

**Updated course Summer 2024** Whether your service already offers, or is considering digital-based channels, this course provides vital insights on how to respond to service users effectively through written communication.

This invaluable course explores how to identify risk, practice different techniques in managing suicidal callers and set up internal processes, policies and supervision.

Our Self-care Skills Package includes our Vicarious Trauma and Workplace Wellbeing

A 2024 report published by Mental Health UK found that 1 in 5 workers feel ‘unable to manage stress and pressure in the workplace’. This insightful and practical course will help delegates to understand why the work we do can take a toll on us, and to explore the best evidence-based, self-help strategies to support teams in mitigating workplace stress, burnout and compassion fatigue. It will support each participant to recognise their role in building a positive and supportive workplace culture. This programme works as a standalone course or as a practical accompaniment for our Vicarious Trauma course.

Based on recent research, this insightful and practical course will explore the implications of vicarious trauma research within helplines, helping you to establish and review strategies and procedures to effectively manage and address the personal and professional risks of vicarious trauma.

Receive a 10% discount when booking the following courses together:

Levels 1 and 2
Levels 2 and 3
Levels 1, 2 and 3

We provide three-stage training courses aimed at helpline workers. The programme enables participants to develop the skills and understanding needed to respond to the needs and challenges of the people who contact your service. All courses explore the importance of using reflective practice and effective self-care strategies to manage delegates’ own wellbeing and how they can build on their personal and professional resilience.