Enhance your helpline service with Essential Skills Training
At Helplines Partnership, we recognise the importance of equipping professionals with the right skills to handle helpline calls effectively. The Beginners’ Skills Package is specifically designed to provide a solid foundation for those new to helpline work, or those with some prior helpline experience.
Receive a 10% discount when booking the following courses together:
Level 1: Essential Helpline Skills
This course is a practical, skills-based introduction, offering you the essential tools needed to respond confidently to calls. You will learn the core competencies required to provide effective support, including active listening, clear communication, and appropriate response techniques.
Level 2: Developing Helpline Skills
This course focuses on more advanced aspects of helpline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
CPD Accredited Training
Receive CPD certificates upon completion on both courses and accrue a total of 12 CPD hours.
Upcoming Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Open Training Dates
Dates are flexible and do not need to be completed in the same month. When booking, please select the dates that are best for you.