Call Handling Services
Call Handling Services
About Call Handling Services
Call Handling Services Ltd (CHS) is a UK-based telecom and cloud contact centre provider, supporting charities, helplines, healthcare organisations, and the public sector since 1991.
We combine secure, modern technology with a human approach, helping over 200 UK charities and healthcare teams deliver vital services with confidence.
Our core strengths are excellent pre-sale and post-sale support with a personal touch, a high level of reliability, and highly competitive pricing.
Our purpose is simple:
To unify, simplify and enrich communication.
We provide flexible, cloud-based communication systems built for charities, helplines, and public sector teams:
- Virtual Contact Centre Manage calls, chat, email, and social channels in one secure platform.
- Hubbub Connect A unified cloud telephony service that's PSTN switch-off ready, easy to deploy, and ideal for distributed helpline teams. It delivers reliable calling, call transfers, and account management in one simple platform.
- Hubbub AI Agents Intelligent assistants that help manage enquiries, standardise referrals, and surface key insights — reducing admin while keeping people at the heart of every interaction.
- Omnichannel Routing Voice, Chat, SMS, and WhatsApp all in one place.
- Call Routing & IVR Smart, configurable routing designed for helplines.
- Real-Time Analytics & Reporting Track performance, identify peaks, and improve service planning.
- Number Provisioning Including Freephone and 03 numbers with preferential rates.
- CRM & System Integrations Works with Salesforce, Dynamics, Zendesk, Microsoft Teams, and more.
- SIP Trunking & Teams Integration Perfect for hybrid and remote teams.
- Business Broadband Secure, reliable connectivity through our partnership with Northway Communications.
As specialist suppliers to the charity and public sectors for over 30 years, we offer omnichannel flexibility across voice, chat, SMS and WhatsApp, with tailored solutions to meet your organisation's needs.
● Reliability: 99.999% uptime backed by Tier-1 infrastructure
● Flexible pricing for charities and public sector teams
● Advanced security through our Northway Communications partnership
- UK-based operation and 24/7 support
- Experienced service team with decades in the charity sector
- Deep understanding of helpline and public service challenges
- ISO 27001, ISO 9001 & Cyber Essentials Plus certified
- Transparent, simple contracts with no hidden fees
● Free consultation – explore your helpline or AI upgrade
● Exclusive charity rates on numbers and bundles
● Free development credits for custom integrations
● Access to HFR Freephone Range – exclusive to HLP members
Feedback from HLP Members:
"I simply cannot fault the system, service and support which Call Handling has provided." Tim Harding | Director, New Kapporet Christian Helpline
"The reliability, high level of service and customer-focus of Call Handling means that we've never considered going elsewhere." Luke Langlands | Joint Chief Executive, Tuberous Sclerosis Association
"Knowledgeable and efficient support staff keep our service running smoothly 365 days a year." Matthew Wilce | ProMo-Cymru
Call Handling Services Ltd (CHS)
Call us on 0333 321 0888 or email enquiries@callhandling.co.uk
Website address - https://www.callhandling.co.uk/
LinkedIn - Call Handling Services
167–169 Great Portland Street, 5th Floor, London, W1W 5PF