Payphone Access Charge

From 1 April 2015, BT waived the PAC charges for Helplines Partnership members operating their helplines on free to caller numbers. The potential saving to helplines is substantial as it currently costs 70p per minute for calls from BT payphones, and this will have a significant impact on a helpline’s ability to be able to respond to highly vulnerable callers.

This saving applies to all member helplines operating under the Helpline Freephone Range (formerly Special Freephone Tariff), or who have numbers beginning with 0800, 0808 or 0500. In addition any helpline on the 116 range will also receive relief.

 Further details can be found in our Frequently Asked Questions below: