Payphone Access Charge

BT waives the Payphone Access Charge (PAC) for Helplines Partnership members in the voluntary sector who operate their helplines on free to caller numbers. The potential saving to helplines is substantial as it currently costs 70p per minute for calls from BT payphones, and this will have a significant impact on a helpline’s ability to be able to respond to highly vulnerable callers.

This saving applies to qualifying member helplines operating under the Helpline Freephone Range (formerly Special Freephone Tariff) or who have numbers beginning with 0800 or 0808. In addition, any helpline on the 116 range will also receive relief.

Further details can be found in our Frequently Asked Questions below: