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Regional services
Advice Direct Scotland
Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Work in partnership with a network of national organisations providing practical advice by phone, SMS, web chat, email, online and through social media on a wide range of… Read More
Afghanistan Capacity Development and Educational Organization (ACDEO)
Afghanistan’s only family support helpline. 6464 is a toll-free number in Afghanistan that provides phone-based counselling, legal aid and referrals to ground-based social service providers. The Family Helpline call operators have a strong awareness of cultural and religious sensitivity. As trained legal consultants, religious scholars and social workers, the operators… Read More
Asbestos Support Central England
Provide support, information and advice to people suffering from asbestos-related diseases and their families in the West Midlands area. Home visiting service which provides support, benefits checks, disabled car badges and other forms of help. Asbestos Support Central England operates across the areas covered by Coventry, Birmingham and Wolverhampton City… Read More
Citizens Advice - England & Wales - Adviceline
Offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors’ surgeries, courts and prisons. Can help people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. Advice may be given in person or by phone. Most local Citizens… Read More
Citizens Advice - England & Wales - Consumer Helpline
Confidential and impartial advice on consumer issues over the telephone or online. Can help with general consumer queries, energy and postal issues, including complaints. When purchasing goods or services the law protects people’s rights against being treated unfairly or when things go wrong. This includes faulty goods, switching energy supplier,… Read More
Citizens Advice Stroud and Cotswold Districts
Help people solve problems by providing free, confidential, impartial and independent information and advice. A range of issues covered include debt; welfare benefits; work; relationships; housing; health; education; legal; consumer; community care and utilities problems. Volunteers welcome. Details of locations and opening hours for face-to-face service can be found on… Read More
Equality Advisory & Support Service (EASS)- Advice Line
Provide information advice and support on discrimination and human rights issues to individuals. Can advise on the Equality Act 2010, advise on options to resolve issues, advise on options for informal resolution, advise on eligibility for civil legal aid, provide support for people considering making their own claims and assist… Read More
Gingerbread
Provides support and expert advice to the single parent with the main care of the child. Support includes anything from dealing with a break-up to going back to work or sorting out maintenance, welfare benefits or tax credit issues, contact, employment, education, housing and debt. Advisers will talk through options… Read More
Mind - Legal Line
Provide legal information and general advice on mental health related law covering mental health, mental capacity, community care and human rights and discrimination/equality related to mental health issues.
NYAS
The Helpline provides a free single point of access to all NYAS services. Some mobile networks may charge the same as a landline charge to connect to 0808 numbers. Callback available. Team of advisers support children, young people, and vulnerable adults to ensure their rights are up held. Welcome enquiries… Read More
One Parent Families Scotland
Free, confidential information on benefit/tax credit entitlement, child maintenance, contact problems, legal issues, housing options, employment, education, childcare. The helpline is available to any lone parent or organisation that works with lone parents in Scotland. Local projects in Dundee, Glasgow, North Lanarkshire and Maddiston, near Falkirk. Flexible Childcare Services in… Read More
Rape Crisis Scotland - Scottish Women's Rights Centre Legal Helpline
Free, legal helpline for women survivors of gender based violence across Scotland, including sexual crimes, domestic abuse, stalking, HBV, trafficking, FGM and forced marriage. Offers information and advice on protective orders, reporting crimes, rights of victims in the justice process, welfare, child contact and residence (following GBV) and access to… Read More
Shelter England
Provide advice and information for people with a housing problem or who are homeless/about to become homeless. Issues dealt with include housing rights, harassment, illegal eviction, rent and mortgage arrears, disrepair, housing benefit, domestic violence and other issues. Campaigns on housing issues for people who are homeless or badly housed…. Read More
TGP Cymru - Travelling Ahead
Helpline providing advice and support to Gypsy, Roma and Traveller communities around Wales. The Team can help with issues including rights and entitlements, make sure your voices are heard, fair treatment and help challenging discrimination. Further support includes help with accommodation, education, consumer rights, legal rights, making a complaint, speaking… Read More
National services
GlobalARRK (Global Action on Relocation & Return with Kids
Charity supporting “Stuck Parents” who have moved abroad and cannot return to their home country with their children. This includes parents who have ‘abducted’ their children to their home country. The Parent Support service can be contacted via email, Facebook message or online website form. The Team call parents back… Read More
Howard League for Penal Reform
Confidential legal service for young people, including those in prison. An answerphone service is available and callers should make sure that their name, prison and prison number are clearly stated. Anyone can call the advice line if they have a problem that might have a legal answer. If unable to… Read More
Thirtyone:eight
Confidential safeguarding helpline providing 24 hour support, information and advice to workers, leaders, trustees, parents, carers, professionals and survivors. The helpline team can provide advice and support on a wide range of safeguarding standards, including policy and practice guidance, safer recruitment, responding to and managing allegations of abuse, management of… Read More