Find a Helpline
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Regional services
Adoption UK
Provide support, community and advocacy for all those parenting or supporting children who cannot live with their birth parents. Helpline advisers offer practical suggestions, information and encouragement, or can signpost callers in the right direction for specialist help. Forum available online which offers a helpful source of peer-to-peer support and… Read More
Afghanistan Capacity Development and Educational Organization (ACDEO)
Afghanistan’s only family support helpline. 6464 is a toll-free number in Afghanistan that provides phone-based counselling, legal aid and referrals to ground-based social service providers. The Family Helpline call operators have a strong awareness of cultural and religious sensitivity. As trained legal consultants, religious scholars and social workers, the operators… Read More
AMINA - The Muslim Women's Resource Centre
Information, advice and listening support for Muslim women. Help with a range of concerns including family matters, marriage, domestic abuse, racial harassment, immigration, Shariah, education, employment, finance, housing, health, social isolation and leisure activities suitable for Muslim women. Part of the Muslim Women’s Resource Centre which provides a drop-in centre,… Read More
Bristol and Avon Chinese Women's Group
The Chinese Lantern Project offers a free telephone helpline service to the Chinese community in the South West region. The aim of this helpline is to identify isolated and hidden members of the community and empower them to better integrate into the wider society and to offer support and referrals… Read More
CARI (Children at Risk in Ireland)
The confidential helpline is often the first point of contact for adults concerned about a child or young person who may have been sexually abused. The Team provides support, advice and most importantly, a listening service to all callers. The helpline supports: Parents and carers concerned about a child or… Read More
Children in Northern Ireland (CiNI)
Free confidential helpline providing advice, support and guidance to parents, carers and family members on a wide range of parenting related issues including protection, domestic violence, substance use and mental health issues, child behaviour, child contact issues, teenage behaviour, separation and family tensions. Service also available face-to-face or online. Further… Read More
Children's Commissioner for Wales
The Advice and Support service is free and confidential and provides a source of help and support if children and young people or those who care for them feel that a child has been been treated unfairly. Contact can also be made by text. Text 80 800 and start message… Read More
Families Outside
Support and information helpline for families with a relative in prison. Can give information and support over the phone, via text messaging or through email facility and has a range of materials that can be posted or accessed via the website. Supports families and professionals throughout Scotland and carries out… Read More
Family Action
FamilyLine is a free service available to any adult family members who manage the challenges of daily life and parenthood via telephone, text message and email. The Helpline Team can provide emotional support or practical guidance on any aspect of parenting or broader family life. Areas of support include parenting,… Read More
Family Action - Special Guardianship Support Service
Telephone helpline offering support from trained operators 5 days a week to special guardians in need of practical advice and support to understand special guardianship role, rights and services. Further support includes online web chat with trained professionals also available 5 days a week and a dedicated website containing comprehensive… Read More
Family Lives
Provides support to parents, young people and families on all aspects of family life. Confidential helpline service which is free from landlines and mobiles. Provides advice, guidance and support on any aspect of parenting and family life, including bullying. Family Lives support staff take calls from 7am – midnight. During… Read More
Family Rights Group
Provides confidential advice for parents and family members who are involved with, or need, children’s social care services. Most commonly advises parents where social workers are worried about a child’s safety, families with a child in care and grandparents who are raising grandchildren who cannot live at home. Can offer… Read More
FosterTalk Ltd - Fosterline
Provides confidential, impartial information, advice and signposting on issues of concern to foster carers and those interested in fostering. In particular it will provide advice and information about how to apply to be a foster carer; support the retention of foster carers and aid them to provide care that meets… Read More
Gingerbread
Provides support and expert advice to the single parent with the main care of the child. Support includes anything from dealing with a break-up to going back to work or sorting out maintenance, welfare benefits or tax credit issues, contact, employment, education, housing and debt. Advisers will talk through options… Read More
IPSEA - Independent Provider of Special Education Advice
IPSEA offers free and independent legally based information, advice and support to help get the right education for children and young people with all kinds of special educational needs and/or disabilities (SEND). Further support includes suite of free downloadable legal guides and resources available to parents and carers. These guides… Read More
JSENSE
The JSENSE Helpline provides support to parents and carers of children and young people with special educational needs tailored to the specialist needs of the Jewish community and is strictly confidential. The Team can assist with issues such as schools, annual reviews and inclusion in the classroom, requesting statutory assessment,… Read More
Kinship
Family and Friends Advice Line for those looking after a relative’s child. The Team provide a free, confidential and impartial service offering advice and information on welfare benefits and other sources of financial support, and a wide range of other issues including employment, housing, debt, social care and education. Can… Read More
One Parent Families Scotland
Free, confidential information on benefit/tax credit entitlement, child maintenance, contact problems, legal issues, housing options, employment, education, childcare. The helpline is available to any lone parent or organisation that works with lone parents in Scotland. Local projects in Dundee, Glasgow, North Lanarkshire and Maddiston, near Falkirk. Flexible Childcare Services in… Read More
Parent Support Link
Supports and informs the family and friends of people who use drugs or alcohol. Provide a telephone contact line with a trained person. The main aim of the telephone contact line is to listen and discuss ways forward. Arrangements can be made for callbacks. Callers are provided with the name… Read More
Parenting NI
Parenting NI regional Helpline offers a confidential, professional service for parents with any family difficulty or issues relating to parenting via the freephone helpline and or free face to face support delivered from a number of venues throughout Northern Ireland. Support and guidance can be provided on a wide range… Read More
POhWER - HertsHelp
HertsHelp provides practical support, guidance and information to anyone living in Hertfordshire who has a question or faces a problem. There are over 300 organisations throughout the county who are in the HertsHelp network willing to help and advise. Some are council departments and some are emergency services, but the… Read More
SNAP (Special Needs And Parents)
Helps families across Essex who have children aged 0-25 years with special needs and disabilities. Support services include helpline advice and information, face-to-face appointments, benefits and education advice, specialist library, website, directory of useful contacts, specialist talks and training courses, parent and pre-school groups, SNAP+ for older children and young… Read More
SNAP Cymru
SNAP Cymru provides impartial information, advice and support for parents, children and young people who have, or may have, special educational needs or disabilities. Advice is provided through the helpline and specialist casework service. The service is for parents, carers, young people and professionals contacting on behalf of families. Can… Read More
The Spark
The Relationship Helpline is a free and confidential service providing support to people across Scotland experiencing relationship difficulties with a partner or spouse, family, friends, neighbours or work colleagues. The helpline offers a safe and supportive space to talk through relationship concerns. The Team can also provide information and signpost… Read More
National services
Action for Children
Parent Talk is an online support service for parents of 0-19’s to access information and support on anything to do with parenting, such as behaviour, sleep, food and nutrition, and information on milestones as well as signposting to other relevant support services. Parents can also speak to an online support… Read More
Barnardo's
Helpline and web chat support for Black and Asian children, young people and families affected by Covid-19 providing emotional support, advice and signposting to other organisations who can provide further help. Web chat available. As well as children and young people, helpline open to parents, carers and professionals for advice… Read More
Child Bereavement UK
Support families and educate professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. The support and information helpline provides confidential support, information and guidance to families and professionals. Offer a range of support services for families where a baby… Read More
CMV Action
Run a freephone support line. Support families affected by congenital CMV by providing information and advice, connecting families living in the same area or with similar difficulties. Advocates and empower families to work effectively with professionals. Educates professionals, parents to be and the general public about reducing the risks of… Read More
Contact
Provide information advice and support to families with disabled children no matter what their condition or disability. Freephone helpline for parents and carers with advice on welfare rights, community care issues, education needs, debt and a listening ear, with access to interpreters. Advice service for special educational needs (SEN). Link… Read More
Cry-sis - Helpline
The Cry-sis helpline provides self-help and support to families with excessively crying, sleepless and demanding babies. Callers are referred to a trained volunteer member who has had personal experience of these types of problems and can provide support and tried and tested strategies to improve the situation. Can offer printed… Read More
Families Need Fathers
Provides support to parents and families following separation. Service open to mothers, fathers, grandparents, new partners and extended families. The helpline team can provide information, advice and support services to help parents achieve a positive outcome. Informative website, online forum (with free online Solicitor) plus a network of over 50… Read More
FosterTalk Ltd
Provides advice, information and support for foster carers. Offers a membership package to foster carers that includes comprehensive legal advice and support, counselling, advice and support during allegations, including advocacy and mediation. Has a 24 hour, 7 days, 52 weeks of the year helpline for members. Foster Carers can join… Read More
GlobalARRK (Global Action on Relocation & Return with Kids
Charity supporting “Stuck Parents” who have moved abroad and cannot return to their home country with their children. This includes parents who have ‘abducted’ their children to their home country. The Parent Support service can be contacted via email, Facebook message or online website form. The Team call parents back… Read More
Grief Encounter
Confidential helpline, staffed by trained professionals, offering support and advice to bereaved children, young people and adults. Support also available via email or 1-2-1 live chat session with a Grieftalk counsellor. Further support includes one to one counselling, group activities, family fun days, residential camps and interactive online services. Calls… Read More
Maternity Action
Advice line offering free, confidential telephone support and advice. Team of advisers can offer advice and information on rights and entitlements throughout pregnancy, maternity leave and return to work. Can also advise employers about managing pregnant women and new parents. Further support includes training for advisors, community workers, midwives and… Read More
Maternity Action - Maternity Care Access Advice Service
Provides confidential telephone and email advice and online information to help women get maternity care and to help women understand and challenge charges for NHS care. Provide advice to women, their friends and family, midwives, other health professionals, advice workers and community workers. Can assist women from abroad, migrants, refugees,… Read More
Mermaids UK
Mermaids supports children and young people up to 19 years old suffering from gender identity issues, their families and supporting professionals. Support includes a helpline, email service, direct support, online forums for parents and teens, plus local and national meetings. These services provide a vital lifeline for young people and… Read More
National Deaf Children's Society
Helpline for parents and carers of deaf children, deaf young people and professionals giving information on childhood deafness. Issues covered include audiology, benefits, education, choice of school, statements, equipment, hearing aids and glue ear. Audiologist, technology loan service, free publications. Information weekends away for parents.
NSPCC
The NSPCC Helpline is for anyone who has concerns about the welfare of a child. Our helpline service provides support for adults who are worried about a child, advice for parents and carers, consultations with professionals who come into contact with abused children or children at risk of abuse, information… Read More
NSPCC - ChildLine
ChildLine is a service for children and young people up the age of 18. The helpline team provide support, counselling and advice and refer children in danger to appropriate sources of help. Young people can contact ChildLine about any problem, including family relationship issues, bullying, school and college, physical abuse,… Read More
Potential Plus UK
Provides signposting, information and advice to parents and carers, grandparents, teachers and other professionals about the social, emotional and learning needs of children with high learning potential and how this impacts on the family. This includes gifted and talented children, bright children with a disability and those with social and… Read More
Rescare
Confidential helpline providing information on learning disability and its impact on family carers. Can help with issues including health care, social care, education and housing provision. The Team can provide information on legislation relating to learning disability e.g. the Mental Capacity Act, the role of the Court of Protection, the… Read More
Sands - Stillbirth & Neonatal Death Charity
Provides confidential emotional support and information for anyone affected by the death of a baby before, during or shortly after birth. Support can be provided by telephone or email. Sands also has a network of local peer support groups across the country run by bereaved parents and an online forum…. Read More
Terrence Higgins Trust - Talksafe2
Provides free face to face, telephone and online counselling by text or email to young people in London with the aim of improving emotional wellbeing. Can help with issues such as bullying, discrimination, family relationships, exam pressures, sexual health, sex, sexuality, depression, divorce, drink and drugs, gangs, puberty, pregnancy and… Read More
The British Stammering Association
Confidential helpline providing information and support for people who stammer on any issues concerning stammering. The helpline is run by people who stammer, student and qualified speech and language therapists and others with an understanding of stammering. Open to children aged 14 and upwards, adults, families and friends as well… Read More
The Compassionate Friends
Helpline answered by trained bereaved parents who provide emotional support and information to parents, siblings, grandparents and those helping them after the death of a child/children of any age from any cause, no matter how long ago. Phone support can be ongoing, there is no cut-off period. Network of local… Read More
The Lullaby Trust
The Lullaby Trust is a registered charity dedicated to protecting babies and their families from sudden infant death syndrome (SIDS). Support bereaved families after the death of a baby, including the Care of the Next Infant scheme for expectant parents following the death of a baby and information for new… Read More
The National Association for Children of Alcoholics (Nacoa)
Free and confidential helpline providing information, advice and support for everyone affected by a parent’s drinking. The helpline is available for children, adults, concerned others and professionals alike and is a safe place to talk. There is no need to provide your name or tell anyone else you are talking… Read More
The National Autistic Society - Parent to Parent Service
Confidential telephone service providing emotional support to parents and carers of children or adults with autism. The service is provided by trained parent volunteers who are all parents themselves of a child or adult with autism. Volunteers are based across the UK. The service provides parents with the opportunity to… Read More
The Royal Society for the Prevention of Accidents - RoSPA
Offers information and advice on accident prevention to both the public and professionals. Callers can discuss safety issues and find out about best practice. The Team can also signpost to additional help. Calls to the 0121 number are charged at standard rates; RoSPA Members (paying a membership fee) receive an… Read More
Thirtyone:eight
Confidential safeguarding helpline providing 24 hour support, information and advice to workers, leaders, trustees, parents, carers, professionals and survivors. The helpline team can provide advice and support on a wide range of safeguarding standards, including policy and practice guidance, safer recruitment, responding to and managing allegations of abuse, management of… Read More
Twins Trust
Twinline is a free national, confidential, listening and emotional support service for all parents of twins, triplets and more, and professionals involved in care. Staffed by trained volunteers who are parents of multiples. Free for all members and non-members. Can help with issues including sleeping, feeding, crying, behaviour, discipline, school… Read More
YoungMinds
Confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.