Find a Helpline
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Regional services
Afghanistan Capacity Development and Educational Organization (ACDEO)
Afghanistan’s only family support helpline. 6464 is a toll-free number in Afghanistan that provides phone-based counselling, legal aid and referrals to ground-based social service providers. The Family Helpline call operators have a strong awareness of cultural and religious sensitivity. As trained legal consultants, religious scholars and social workers, the operators… Read More
6464 Family Support Hotline
AMINA - The Muslim Women's Resource Centre
Information, advice and listening support for Muslim women. Help with a range of concerns including family matters, marriage, domestic abuse, racial harassment, immigration, Shariah, education, employment, finance, housing, health, social isolation and leisure activities suitable for Muslim women. Part of the Muslim Women’s Resource Centre which provides a drop-in centre,… Read More
Bristol Mind - MindLine
Mindline offers a free listening service to anyone who needs to talk about emotional or mental health distress including anxiety, depression, loneliness, self-injury, suicidal feelings, trauma, loss or concern for a family member or friend.
Bromley, Lewisham & Greenwich Mind
Mindline is a confidential, non-judgemental and anonymous telephone counselling line, providing a safe and confidential space to talk to a counsellor. Mindline is for anyone experiencing difficulties and when it is hard to speak with family and friends. Callers can talk to a counsellor for up to 50 minutes. The… Read More
Centrepoint
Free and confidential helpline providing homelessness advice and support to anyone in England aged 16-25. The Team can also offer advice to people worried about a young person they know. The Centrepoint Helpline can help with issues including sofa surfing, options for when the Council cannot provide support, pregnant women… Read More
Coram Voice
Coram Voice provides Always Heard, the national advocacy safety net and advice service for children and young people who are in need, in care, or leaving the care of Children’s Services. Always Heard offers a single free point of contact for all children and young people in England. Offer independent… Read More
Edinburgh Crisis Centre
Helpline manned 24 hours a day by trained crisis centre staff providing emotional support to callers. The Team can help deal with issues including anxiety, depression, panic attacks, self harm, suicide, hearing voices. Staff also support the caller to develop a short term crisis plan identifying informal support and local… Read More
Education Support Partnership
Provide a free telephone helpline 08000 562 561 (UK), 08000 855 088 (Wales), email support and live chat, for all teachers, lecturers and staff in education, including support for staff working in adult, further and higher education via sister charity Recourse (0808 802 0304). Support includes information and signposting, support… Read More
Health In Mind
Trauma Counselling Line Scotland (TCLS) offers confidential telephone counselling to any adult who experienced abuse as a child. This can include sexual, emotional, physical, psychological, spiritual abuse or neglect. The counselling team are fully trained in this area and both male and female counsellors are available from a range of… Read More
Inspire
Provide a comprehensive, tailored service for employers with a focus on improving the mental wellbeing of individuals and organisations. Can provide EAP counselling services including legal, financial, immediate and structured telephone counselling, face to face counselling and training services. Employers need to be registered with Inspire for employees to use… Read More
Leeds Survivor Led Crisis Service - Connect Helpline
Emotional support for people in crisis, those who are lonely and carers of people with mental health problems. Provides information on mental health and carers’ issues. Signposts to other organisations and holds weekend evening class discussions, social and support groups. A survivor led service, run, managed and staffed by people… Read More
Lifecentre - Adult Helpline
A confidential helpline for survivors or supporters of rape and sexual abuse. Helpline, text and email services available nationally. Offers face to face counselling to any survivor of sexual trauma, whether this was recent or in the past. The counselling service is available in West Sussex. Also offers counselling to… Read More
Lifecentre - Under 18s Helpline
A confidential helpline for survivors or supporters of rape and sexual abuse. Helpline, text and email services available nationally. Offers face to face counselling to any survivor of sexual trauma, whether this was recent or in the past. The counselling service is available in West Sussex. Also offers counselling to… Read More
Lifecraft
Helpline proving a listening service, emotional support and guidance through a current crisis. Can provide information on mental health issues, including the availability of statutory and voluntary mental health and voluntary services and self-help groups.
Lifeline Aotearoa
Lifeline Aotearoa’s 24/7 helpline offers free, confidential support. Volunteers on the community helplines provide a caring and professional service to a wide range of people in need. The Team deal with many issues including psychological and emotional distress, financial and work issues, marriage and family problems. The Helpline also provide… Read More
London Nightline
Confidential listening, support and practical information service for students in London and Open University. All helpline volunteers are students themselves, who have undergone extensive training and who understand that university life isn’t always plain sailing. Support can also be provided via email, instant messaging (via pop up on website) and… Read More
Mind - Mindline Somerset
An out of hours mental health helpline providing emotional and listening support, signposting and information to anyone in Somerset experiencing mental distress, their carers, relatives and friends. Mindline Somerset is part of Mind TWS which runs advocacy, employment support, community care law work, ecotherapy, complimentary therapy, community support groups, rural… Read More
Mind - Mindline South Devon and Torbay
An out of hours helpline providing confidential emotional and listening support, signposting and information to anyone in South Devon and Torbay experiencing mental distress, their carers, relatives and friends.
Northamptonshire Healthcare NHS Foundation Trust - Crisis & Telephone Support Service (CATSS)
Crisis and telephone support service providing 24-hour support for those people who the Trust currently supports with mental health problems, their carers, families and friends. The service is available to help when people feel unsafe, at risk or unable to cope without professional advice and cannot get the support they… Read More
Nottingham Community Housing Association
Wellness in Mind is a central point of advice and support for anyone in Nottingham City or who is registered with a Nottingham City GP. The service is for people seeking help and advice around mental health and is also available to carers of people experiencing mental distress. The service… Read More
Nottingham Community Housing Association - Mental Health Helpline
A confidential and anonymous service available to anyone registered with a North Yorkshire GP. The helpline provides a listening ear, emotional support, signposting and referral into other services for individuals and the carers of people experiencing mental distress.
Off the Record (Bristol)
Bristol based Young Person’s Mental Health charity offering free and confidential emotional support and advice to anyone aged 11-25 (inclusive) living in the Bristol council area. Also offer free counselling, art therapy, groups and workshops on issues affecting young people. Training for professionals working with young people.
Oxford Nightline
Nightline is an independent listening, support and information service run for and by students. If calling from an Oxford (01865) number or a mobile, Nightline can call back. Aims to provide every student in Oxford with the opportunity to talk to someone in confidence. No contact is made with any… Read More
Rape and Sexual Abuse Support Centre (RASASC) - Guildford
Helpline providing advice, emotional support and a listening ear to all male and female survivors of rape and sexual abuse in Surrey and the surrounding areas. Support people who have been raped or sexually abused of any age and gender and whether the abuse is recent or historic. Support also… Read More
Rethink Mental Illness - Doncaster
A telephone support service for anyone affected by mental health issues. This service runs 24 hours a day, 7 days a week.
Rethink Mental Illness - Doncaster Bassetlaw
Helpline providing emotional support to those experiencing mental health issues.
Rethink Mental Illness - Dudley
Advice and support line for people with mental health problems in need of advice and support, or reassurance. Can signpost individuals to alternative resources appropriate to their needs. This service is provided for residents and GP registered individuals of Dudley aged 16 years and over experiencing any level of stress,… Read More
Rethink Mental Illness - Gloucestershire Self Harm Helpline
Telephone support service for people from Gloucestershire affected by self-harm. The helpline provides confidential emotional support and information to people who self-harm, their friends, families and carers; support and understanding during a crisis. The service is also available via webchat. The Team also promotes coping strategies and self-management to help… Read More
Rethink Mental Illness - Sheffield
A telephone support service for anyone affected by mental health issues. This service runs 24 hours a day, 7 days a week.
Rural Support
Offer a listening and signposting service for farmers and rural families in Northern Ireland. The Helpline can provide information and advice on farm payments, personal and business finance and debt, social security benefits, support for carers, mental health assistance and many other issues. All calls are confidential.
Scottish Women's Aid - National Domestic Abuse & Forced Marriage Helpline
Helpline providing free and confidential information and support on domestic abuse and forced marriage. The Helpline Team can also provide emotional support, direct callers to Agencies that may be able to help, offer crisis intervention in emergency situations, provide practical solutions on a range of things including safety and planning…. Read More
Solace Women's Aid - North London Rape Crisis Helpline
Free and anonymous helpline service available to women and girls aged 13+ who have experienced any form of sexual violence at any time, recent or non-recent. Offer a safe and non-judgmental space for women, whether already receiving support, awaiting counselling or speaking out for the first time. Further support services… Read More
Staffordshire Mental Health Helpline - Brighter Futures
Confidential helpline for people in Staffordshire who are feeling worried, stressed or low or are concerned about someone they know. The service is for people going through a difficult time who have no one to talk to. The person who answers the call will listen, support and provide information about… Read More
Support After Rape and Sexual Violence Leeds - SARSVL
Provides confidential support to women and girls of any age who have been affected by rape and sexual violence at any time, whatever their experiences. Women and girls can contact the helpline by freephone, text or email. The helpline also offers face-to-face emotional support in a women-only safe space by… Read More
Sussex Partnership NHS Foundation Trust
Confidential telephone support and information for people in Sussex coping with mental health problems, extreme distress and suicidal feelings, their carers or families and anyone needing advice or information about mental health services. Can provide practical advice about what help is available, plus emotional support and a listening ear. Can… Read More
The Care Forum - Well Aware
Well Aware’s helpline exists for people who do not have access to the internet in order to signpost them to all types of support in health, wellbeing and community services. This includes resources related to disabilities, rare syndromes, emotional support needs, practice and social support.
The Farming Community Network
Service for farming families who are experiencing difficulties, including stress, debt, isolation, and problems with farming regulations. Same day call back service for messages left outside opening hours (next day for messages left before midnight). On-farm pastoral support from one of our trained volunteers. Signposting and referral to other agencies… Read More
The Spark - The Relationship Helpline
The Relationship Helpline is a free and confidential service providing support to people across Scotland experiencing relationship difficulties with a partner or spouse, family, friends, neighbours or work colleagues. The helpline offers a safe and supportive space to talk through relationship concerns. The Team can also provide information and signpost… Read More
The Survivors Trust
The helpline offers a listening service to victims and survivors of rape and sexual abuse, and their families, with support and onward referrals if required.
The Survivors Trust Cymru - Sexual Abuse and Rape Support Line
Freephone helpline providing support, information and advice for survivors, family, friends and other affected by sexual abuse, rape and all forms of sexual violence. Calls to 0808 80 numbers are free from landlines and mobile phones within the UK and do not appear on itemised bills.
Turning Point
Free urgent out-of-hours helpline available 24/7 for members of the public in Leicestershire to receive telephone support during a crisis. Support includes emotional support and signposting to services for those who need extra help during a mental health crisis to avoid unnecessary hospital admissions. Calls to 0808 80 are free… Read More
Victim Support
Supportline is a free national telephone helpline offering immediate emotional support as well as helpful information and practical advice over the phone to anyone in England and Wales affected by crime. You can talk to fully trained staff in confidence (and anonymously if you prefer). The service is also independent… Read More
Womankind - Bristol Women's Therapy Centre
Helpline providing listening support for women experiencing mental health issues, women in distress and women suffering domestic abuse. The Team can help with issues including depression, anxiety, an acute crisis, rape, relationship difficulties, enduring problems arising from past physical, emotional or sexual abuse. Calls to the 0845 number will cost… Read More
Women and Girls Network
Sexual violence helpline offering free and confidential emotional support for anyone in London who self identifies as a woman (aged 14+), and has been affected by any form of sexual violence at any time in their lives. Can also provide support and advice to supporters of survivors and professionals working… Read More
National services
Allergy UK
Helpline providing information and advice on all types of allergic disease. A variety of communication channels are available to those who require information and advice on allergy, including a dedicated telephone Helpline, live web chat and email enquiries. Helpline advisors are supported by in-house clinical nurse specialists who are able… Read More
Anorexia & Bulimia Care (ABC)
National UK eating disorders organisation providing on-going care, emotional support and practical guidance for anyone affected by eating disorders and their families. Support includes a national telephone helpline, befriending service and nutritional support. ABC also provides training in eating disorders and related self-harm for professionals and produces a range of… Read More
Anxiety UK - National Infoline Service
Confidential infoline service operated by a team of volunteers and staff many of whom have personal experience of anxiety, stress or anxiety based depression and can offer practical advice and information on support services available. Support is available to anybody affected by anxiety, stress and/or anxiety based depression, be it… Read More
Blackburn & Darwen District Without Abuse
Provide advice and information to both male and female victims of domestic abuse. Can offer access to various services including access to temporary accommodation at the point of crisis subject to assessment. Further support includes access to counselling, access to various help and support programmes, advocacy services and support to… Read More
Brake - The Road Safety Charity
Brake supports people who have been bereaved or seriously injured in a road crash, as well as the family, friends and professionals supporting them. Support is provided via literature and through a telephone helpline staffed by professionals. Literature includes information and advice to help with the immediate practical issues, coping… Read More
Bristol Mind - MindLine Trans+
Mindline Trans+ is an out of hours confidential helpline that offers emotional support and information to anyone who identifies as Trans+ (transgender, gender fluid and non-binary) and anyone wanting to talk about their gender identity. The helpline can also provide emotional support and information to family and friends. Callers will… Read More
Campaign Against Living Miserably (CALM)
CALM offer confidential, anonymous and free support, information and signposting through the helpline or webchat. People can talk through a wide variety of issues including abuse, addictions, anger, depression, bullying, eating disorders, sexuality, work issues, racism, bereavement, suicide, divorce and more. The website holds information on a range of issues… Read More
Child Bereavement UK - Support and Information Helpline
Support families and educate professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement. The support and information helpline provides confidential support, information and guidance to families and professionals. Offer a range of support services for families where a baby… Read More
Coventry City Mission
Christian run helpline offering a listening ear to anyone who is lonely, anxious, depressed, bereaved or who needs someone to talk to on issues including mental health, relationships, crises and suicide. Signposting and referrals to specialist agencies.
Cry-sis - Helpline
The Cry-sis helpline provides self-help and support to families with excessively crying, sleepless and demanding babies. Callers are referred to a trained volunteer member who has had personal experience of these types of problems and can provide support and tried and tested strategies to improve the situation. Can offer printed… Read More
Faith Matters
Tell MAMA dedicated helpline provides support and assistance to victims of anti-Muslim hatred and prejudice or Islamophobia. Further support includes an online service, from 9am-2am, to respond to online reports. Tell MAMA provides direct casework support, access to pro-bono legal advice, signposting, emotional support and advocacy work to victims. Work… Read More
Karma Nirvana - Honour Network Helpline
A dedicated helpline not only for victims but also for professionals in need of guidance. All call-handlers have experience in risk assessing cases of forced marriages and honour based abuse. The Team can provide a listening ear and practical support. Can also assist in relocating callers to safe and temporary… Read More
Mind - Mind in Taunton & West Somerset - Mindline Trans+
Mindline Trans+ is an out of hours confidential helpline that offers emotional support and information to anyone who identifies as Trans+ (transgender, gender fluid and non-binary) and anyone wanting to talk about their gender identity. The helpline can also provide emotional support and information to family and friends. Callers will… Read More
National Association for People Abused in Childhood (NAPAC)
National Association for people abused in childhood. Provide support and information for people abused in childhood and runs a national freephone support line for adults, both male and female, who have suffered any type of abuse in childhood. This could be physical, sexual or emotional abuse or neglect. London based… Read More
Nightline Association
Provide emotional support to students in distress. The telephones are manned throughout the night during term time when other specialist university welfare services are closed. Nightline contacts can be found via website. Now operating at over 100 universities and colleges each individual Nightline is run by students for students at… Read More
No Panic
Aims to provide help, relief and rehabilitation for people with anxiety disorders, panic attacks, phobias, obsessive compulsive disorder, etc. Also provides support to families and carers. One to one telephone mentoring and telephone recovery groups for members only. Written step by step recovery programmes for phobias and OCD. Literature, books,… Read More
NSPCC - ChildLine
ChildLine is a service for children and young people up the age of 18. The helpline team provide support, counselling and advice and refer children in danger to appropriate sources of help. Young people can contact ChildLine about any problem, including family relationship issues, bullying, school and college, physical abuse,… Read More
NSPCC - Female Genital Mutilation Helpline
Helpline for anyone concerned a child is at risk of, or has had, female genital mutilation (FGM). The helpline is free, anonymous and 24/7. Website has information on the signs and symptoms of FGM and how to help keep children safe.
OUCH (UK)
Provide support for sufferers of cluster headaches and their families. Support includes a helpline which is a 24-hour, 7 days a week, messaging-service. Please leave your name and telephone number, preferably a landline number, and your call will be returned as soon as possible. All calls will be returned between… Read More
PAPYRUS - HOPELINEUK
HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person. HOPELINEUK is free… Read More
Penny Brohn UK
Confidential helpline for anyone affected by cancer, including the person with the diagnosis, their supporters, friends and relatives. Offer emotional support and information on ways to help people live well. This includes information about various complementary therapies, nutrition, physical activity, meditation, relaxation and mindfulness and dealing with the emotional impact… Read More
Premier - Lifeline
Confidential Christian telephone helpline offering a listening ear, emotional and spiritual support, prayer and signposting.
RoadPeace
Confidential helpline offering emotional support and practical guidance, including information on the post-crash process, to help bereaved families and friends affected by a road death. Further support includes a befriending service, trauma support programmes, local group network and post-crash legal guides to help families navigate the criminal justice system. The… Read More
Samaritans
Helpline offering emotional support and a listening ear 24 hours a day for people experiencing feelings of distress or despair, including those which could lead to suicide. Provides face to face and outreach services.
Self injury Support
Confidential and anonymous helpline run by women offering emotional support, listening and signposting for women affected by self injury. Calls are not recorded and no personal information is passed on. Helpline number will not appear on telephone bills and is free to call from mobiles and landlines. Also run TESS… Read More
SupportLine
Emotional support, advice and information particularly for people who are socially isolated, vulnerable, at risk or experiencing any form of abuse. Subjects include relationships, child abuse, anger, bullying, eating disorders, self-harm, domestic violence, rape and sexual assault. Emotional support is provided by telephone, email and post.
Survivors UK
The helpline web chat service is for adult men (18 and over) and young adults (13+) who have experienced childhood sexual abuse or adult sexual assault/rape, as well as their partners and carers. This service is accessible via the website. The Team can also support perpetrators. All information is kept… Read More
Suzy Lamplugh Trust
The National Stalking Helpline provides practical advice and information to anybody who is currently or has previously been affected by harassment or stalking. The Team can provide information and guidance on the law in relation to stalking and harassment in the United Kingdom, reporting stalking or harassment, effective gathering of… Read More
Terrence Higgins Trust - Talksafe2
Provides free face to face, telephone and online counselling by text or email to young people in London with the aim of improving emotional wellbeing. Can help with issues such as bullying, discrimination, family relationships, exam pressures, sexual health, sex, sexuality, depression, divorce, drink and drugs, gangs, puberty, pregnancy and… Read More
The Compassionate Friends
Helpline answered by trained bereaved parents who provide emotional support and information to parents, siblings, grandparents and those helping them after the death of a child/children of any age from any cause, no matter how long ago. Phone support can be ongoing, there is no cut-off period. Network of local… Read More
The Elm Foundation
Confidential helpline providing support to women, men and children affected by domestic abuse. Further support includes refuge accommodation, community support, group work for adults, teenagers and children as well as a therapeutic service. The Elm Foundation also offers a perpetrator programme.
The Mankind Initiative
Charity providing help and support to male victims of domestic abuse. The helpline is available for all men across the UK suffering from domestic violence or domestic abuse by a current or former wife or partner (including same-sex partner). Welcome calls from mothers, sisters and friends of male victims seeking… Read More
The Mix
Confidential helpline for young people. The helpline operates by telephone, email, webchat and SMS. The aim of The Mix is to find young people the best help, whatever the problem. Callers can be connected free of charge to local or national helplines when appropriate. The Team can help with issues… Read More
The Royal Society for the Prevention of Accidents - RoSPA
Offers information and advice on accident prevention to both the public and professionals. Callers can discuss safety issues and find out about best practice. The Team can also signpost to additional help. Calls to the 0121 number are charged at standard rates; RoSPA Members (paying a membership fee) receive an… Read More
YoungMinds
Confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.