Find a Helpline
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Regional services
Adoption UK
Provide support, community and advocacy for all those parenting or supporting children who cannot live with their birth parents. Helpline advisers offer practical suggestions, information and encouragement, or can signpost callers in the right direction for specialist help. Forum available online which offers a helpful source of peer-to-peer support and… Read More
Centrepoint
Free and confidential helpline providing homelessness advice and support to anyone in England aged 16-25. The Team can also offer advice to people worried about a young person they know. The Centrepoint Helpline can help with issues including sofa surfing, options for when the Council cannot provide support, pregnant women… Read More
Children's Commissioner for Wales
The Advice and Support service is free and confidential and provides a source of help and support if children and young people or those who care for them feel that a child has been been treated unfairly. Contact can also be made by text. Text 80 800 and start message… Read More
Coram Voice
Coram Voice provides Always Heard, the national advocacy safety net and advice service for children and young people who are in need, in care, or leaving the care of Children’s Services. Always Heard offers a single free point of contact for all children and young people in England. Offer independent… Read More
Gingerbread
Provides support and expert advice to the single parent with the main care of the child. Support includes anything from dealing with a break-up to going back to work or sorting out maintenance, welfare benefits or tax credit issues, contact, employment, education, housing and debt. Advisers will talk through options… Read More
NYAS
The Helpline provides a free single point of access to all NYAS services. Some mobile networks may charge the same as a landline charge to connect to 0808 numbers. Callback available. Team of advisers support children, young people, and vulnerable adults to ensure their rights are up held. Welcome enquiries… Read More
Off the Record (Bristol)
Bristol based Young Person’s Mental Health charity offering free and confidential emotional support and advice to anyone aged 11-25 (inclusive) living in the Bristol council area. Also offer free counselling, art therapy, groups and workshops on issues affecting young people. Training for professionals working with young people.
One Parent Families Scotland
Free, confidential information on benefit/tax credit entitlement, child maintenance, contact problems, legal issues, housing options, employment, education, childcare. The helpline is available to any lone parent or organisation that works with lone parents in Scotland. Local projects in Dundee, Glasgow, North Lanarkshire and Maddiston, near Falkirk. Flexible Childcare Services in… Read More
Parenting NI
Parenting NI regional Helpline offers a confidential, professional service for parents with any family difficulty or issues relating to parenting via the freephone helpline and or free face to face support delivered from a number of venues throughout Northern Ireland. Support and guidance can be provided on a wide range… Read More
POhWER - HertsHelp
HertsHelp provides practical support, guidance and information to anyone living in Hertfordshire who has a question or faces a problem. There are over 300 organisations throughout the county who are in the HertsHelp network willing to help and advise. Some are council departments and some are emergency services, but the… Read More
ProMo-Cymru
Confidential advocacy and advice helpline for children and young people in Wales. Open 24hrs a day, 7 days a week. Contact can be made by phone, email, SMS text and instant messaging. Online chat also available. Can help with issues including family, relationships, bullying, online safety, local services, education, rights,… Read More
The Cece Yara Foundation
Confidential and anonymous helpline service providing advice and information to prevent child sexual abuse. The helplines are managed by trained staff who all have experience of listening and talking to children and young people. The Team can help with issues including types of abuse, reporting process after reporting child sexual… Read More
The Magdalene Group - Doorway Women's Services
Confidential helpline offering support to sex-workers. Services include outreach with a team going to the red light area of Norwich to meet with the street based sex workers. Outreach also offers on-the-spot help, harm reduction advice, information on services, condoms and a hot drink. Further support includes drop-in service providing… Read More
The Proud Trust
Free, confidential and secure instant messaging service for LGBT+ young people and the adults who support them. Once connected to the service you will be speaking to a chat operator who is a trained member of staff from The Proud Trust who has a wealth of experience working with and… Read More
Young Scot
Young Scot is the national youth information and citizenship charity. Provide young people with a mixture of information, ideas and incentives. This is done in a variety of formats including online, social, apps, magazines, and phone. Provide information on a range of issues including health, money, sport, leisure, travel, relationships,… Read More
Young Women's Trust - Work It Out
Work It Out is a free telephone and online coaching service to support young women, aged 18-30 years, who are unemployed or who are in insecure employment. Free coaching session by phone or online. Sessions are normally about half an hour.
National services
Barnardo's
Helpline and web chat support for Black and Asian children, young people and families affected by Covid-19 providing emotional support, advice and signposting to other organisations who can provide further help. Web chat available. As well as children and young people, helpline open to parents, carers and professionals for advice… Read More
ERIC - The Children's Bowel & Bladder Charity
Helpline offering information and listening support to children, young people and parents on all aspects of childhood continence, including toilet/potty training, bed wetting, daytime wetting, soiling and constipation. E-mail and message boards also available for support and advice. A range of resources, including leaflets, literature, sale of bedding protection, bed… Read More
Grief Encounter
Confidential helpline, staffed by trained professionals, offering support and advice to bereaved children, young people and adults. Support also available via email or 1-2-1 live chat session with a Grieftalk counsellor. Further support includes one to one counselling, group activities, family fun days, residential camps and interactive online services. Calls… Read More
Kidscape
Confidential helpline offering advice and support to parents, carers and family members who are concerned about a child. If your child wishes to speak to someone about their situation then please encourage them to contact Childline. The Team can help with issues including guidance on school responsibilities, advice on communicating… Read More
Mermaids UK
Mermaids supports children and young people up to 19 years old suffering from gender identity issues, their families and supporting professionals. Support includes a helpline, email service, direct support, online forums for parents and teens, plus local and national meetings. These services provide a vital lifeline for young people and… Read More
Missing People - Say Something Helpline
The Say Something Team provide listening support to young people enabling young people to discuss worries and feelings, obtain advice and pass on concerns around child sexual exploitation anonymously. This service is free, 24 hour and confidential. There is no requirement to provide the Team with your name. Call or… Read More
Muslim Youth Helpline
National helpline providing culturally sensitive support to Muslim youth. Free, non-judgmental emotional support and advocacy. Helpline volunteers respond to telephone calls from vulnerable and distressed young Muslims. The Team offer support and a listening ear and, where necessary, make referrals to specialist agencies and other special support service. Helpline staff… Read More
National Deaf Children's Society
Helpline for parents and carers of deaf children, deaf young people and professionals giving information on childhood deafness. Issues covered include audiology, benefits, education, choice of school, statements, equipment, hearing aids and glue ear. Audiologist, technology loan service, free publications. Information weekends away for parents.
Nightline Association
Provide emotional support to students in distress. The telephones are manned throughout the night during term time when other specialist university welfare services are closed. Nightline contacts can be found via website. Now operating at over 120 universities and colleges each individual Nightline is run by students for students at… Read More
NSPCC
The NSPCC Helpline is for anyone who has concerns about the welfare of a child. Our helpline service provides support for adults who are worried about a child, advice for parents and carers, consultations with professionals who come into contact with abused children or children at risk of abuse, information… Read More
NSPCC - ChildLine
ChildLine is a service for children and young people up the age of 18. The helpline team provide support, counselling and advice and refer children in danger to appropriate sources of help. Young people can contact ChildLine about any problem, including family relationship issues, bullying, school and college, physical abuse,… Read More
NSPCC - Female Genital Mutilation Helpline
Helpline for anyone concerned a child is at risk of, or has had, female genital mutilation (FGM). The helpline is free, anonymous and 24/7. Website has information on the signs and symptoms of FGM and how to help keep children safe.
PAPYRUS - HOPELINEUK
HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person. HOPELINEUK is free… Read More
Penny Appeal – MY Youth Helpline
MY Helpline offers an active listening support service that is free, confidential and non-judgemental to young people aged 11- 24 who are experiencing any sort of worries or concerns. The Helpline Team can assist with a number of issues affecting young people including cyberbullying and online abuse, substance abuse (alcohol… Read More
Rett UK - Family Support Helpline
Provide support to families, carers and professionals involved with people with Rett syndrome. The support team provides a valueable life-line for families across the UK from pre-diagnosis through to end of life support. Offer practical help, information and a listening ear to enable families to cope. If the team is… Read More
Terrence Higgins Trust - Talksafe2
Provides free face to face, telephone and online counselling by text or email to young people in London with the aim of improving emotional wellbeing. Can help with issues such as bullying, discrimination, family relationships, exam pressures, sexual health, sex, sexuality, depression, divorce, drink and drugs, gangs, puberty, pregnancy and… Read More
The Mix
Confidential helpline for young people. The helpline operates by telephone, email, webchat and SMS. The aim of The Mix is to find young people the best help, whatever the problem. Callers can be connected free of charge to local or national helplines when appropriate. The Team can help with issues… Read More
The National Association for Children of Alcoholics (Nacoa)
Free and confidential helpline providing information, advice and support for everyone affected by a parent’s drinking. The helpline is available for children, adults, concerned others and professionals alike and is a safe place to talk. There is no need to provide your name or tell anyone else you are talking… Read More
Thirtyone:eight
Confidential safeguarding helpline providing 24 hour support, information and advice to workers, leaders, trustees, parents, carers, professionals and survivors. The helpline team can provide advice and support on a wide range of safeguarding standards, including policy and practice guidance, safer recruitment, responding to and managing allegations of abuse, management of… Read More
Together for Short Lives
Freephone helpline and e-mail information service for parents, carers and professionals looking after children or young people with a life-threatening or life-limiting condition. Calls are free for callers from landlines and mobiles. Can provide information on how to access and get the best out of services locally, signposting to organisations… Read More
Winston's Wish
National confidential helpline offering support, information and guidance to all those caring for a child or young person who has been bereaved. The helpline is staffed by people with experience and knowledge of supporting bereaved children and families. The Team can offer support and information, discuss options, make practical suggestions… Read More
YoungMinds
Confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.