What is the Helplines Standard?

What is the Helplines Standard?

The Helplines Standard is a nationally recognised quality standard which defines and certifies best practice in helpline work.

Helplines Partnership developed the Standard over twenty years ago, recognising the diverse challenges and issues faced by helplines and the varied ways in which today's service users wish to make contact. Being awarded the Helplines Standard is an excellent way of ensuring you are effectively meeting the needs of service users, workers, funders and everyone coming into contact with your helpline.

Hear more from one of our Helplines Standard Assessors Samantha Denyer below.