arrow-right-circle chevron_down chevron_right

The Assessment Team

The assessment team

Our Helplines Standard Assessment Team are available to answer any queries you may have and to help guide you through the process.

Laura Dowswell - Lead Assessor. “Leading a helpline through the Helplines Standard Certification process is a privilege as an assessor. I thoroughly enjoy spending the assessment day with helplines, as they have the opportunity to showcase what they work so hard to achieve and gain new perspectives and ideas.”

Rosie Swan - Helplines Standard Co-ordinator and Assessor. “Awarding certification at the end of the Helplines Standard Certification process makes me feel really proud that another organisation within the sector has demonstrated that they are working within best practice.”

Michelle Fernandes - Helplines Standard Co-ordinator and Assessor. “It’s rewarding to contribute to a process that recognises the importance of helplines and encourages them to deliver meaningful, high-quality support to service users.”

Rosie our recent auditor was great, she instantly made us feel comfortable.

Nottingham Community Housing Association

There was excellent communication from the assessor, and the lead up process and assessment day were both handled with clarity of expectation, and sensitivity

SANDS