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Useful resources

Useful resources

With over 22 years’ experience of working with and supporting the helplines sector, we want to share knowledge and best practice, making it easier for everyone to access the help and resources they need whether as users or providers of services. Please find out helpful range of toolkits below, which are free to download and access.

Homeworking on a Helpline Toolkit

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Setting up a Helpline Checklist

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Setting up a Helpline Toolkit

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Safeguarding for Helplines Toolkit

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Helpline volunteers toolkit

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Supporting Helpline workers toolkit

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