Helpline Award Nominations: Tips to help you craft a strong submission
Helpline Award Nominations: Tips to help you craft a strong submission
Nominations are now open for the Helplines Partnership Awards, a highlight of our annual conference.
These awards celebrate the unsung heroes of the helpline sector, recognising individuals and teams who have demonstrated exceptional support, guidance, and compassion.
This year, we have the following award categories:
- Helpline of the Year
- Employee of the Year
- Volunteer of the Year
- Lifetime Service Award
- Staff Wellbeing Award
- Innovation and Sustainability Award
Each category will have two winners — one for organisations with an income over £500,000, and one for organisations with an income under £500,000.
How to Write a Good Nomination:
When writing your nomination, it’s important to provide clear and detailed examples that align with the specific criteria for each award. Below, we have outlined the criteria and some tips to help you craft a strong submission.
1. Helpline of the Year
This award recognises a helpline that has demonstrated exceptional performance and quality of service.
Criteria:
Excellence in service delivery
Positive user feedback and satisfaction
Innovative practices and continuous improvement
Significant impact on the community
Tips:
Highlight specific instances of outstanding service.
Include testimonials or feedback from users.
Describe any innovative practices and their outcomes.
Provide evidence of the helpline's impact on the community.
2. Employee of the Year
This award honours a staff member who has shown extraordinary dedication, professionalism, and compassion.
Criteria:
Outstanding dedication and professionalism
Exceptional contributions to the helpline service
Positive impact on colleagues and service users
Demonstrated initiative
Commitment to the values and mission of the helpline
Tips:
Share stories of the employee going above and beyond.
Highlight their contributions to both colleagues and service users.
Provide examples of their initiative and dedication.
3. Volunteer of the Year
This award honours a volunteer who has made an exceptional contribution to a helpline service.
Criteria:
Extraordinary commitment and reliability
Significant positive impact on the helpline service
Demonstrated empathy and compassion
Contribution to the overall success and effectiveness of the service
Exemplary embodiment of the volunteer spirit
Tips:
Describe the volunteer’s dedication and impact on the service.
Provide specific examples of their empathy and compassion.
Highlight how they have contributed to the service’s success.
4. Lifetime Service Award
This award recognises an individual who has made a lasting impact over many years in the helpline sector.
Criteria:
Long-term commitment to the helpline sector
Significant and lasting contributions to service development and delivery
Positive influence on the helpline community
Tips:
Detail the individual’s career and their contributions.
Highlight their lasting impact on the sector and community.
Provide testimonials from colleagues and service users.
5. Staff Wellbeing Award
This award recognises a helpline service that prioritises the wellbeing and mental health of its staff.
Criteria:
Effective wellbeing initiatives and programmes
Positive workplace culture and environment
Demonstrated commitment to staff mental health and wellbeing
High staff satisfaction and engagement
Innovative practices to support employee wellbeing
Tips:
Describe specific wellbeing initiatives and their impact.
Provide evidence of a positive workplace culture.
Include staff testimonials and engagement statistics.
6. Innovation and Sustainability Award
This award celebrates a helpline service that has demonstrated exceptional innovation and a commitment to sustainability.
Criteria:
Innovative approaches to service delivery
Commitment to sustainability
Successful implementation of new technologies or methods
Positive impact on service effectiveness and efficiency
Demonstrated long-term viability and sustainability
Tips:
Highlight innovative practices and their benefits.
Describe sustainability initiatives and their outcomes.
Provide examples of new technologies or methods used.
Submission Process:
Write your nomination following the tips and criteria above.
Submit your nomination.
Make sure to include all relevant information.
We look forward to receiving your nominations and celebrating the incredible work within our community. If you have any questions, please get in touch.