Announcing the winners of the Helpline Awards 2024

Announcing the winners of the Helpline Awards 2024

We were delighted to announce the winners of the 2024 Helpline Awards at our Annual Conference and Helpline Awards ceremony in Birmingham.

The awards celebrate outstanding achievements in the helpline sector, recognising the unwavering commitment of individuals and organisations that support communities across the UK and internationally.

Thank you to everyone who joined us at the Crowne Plaza in Birmingham to celebrate the helpline sector and the amazing work that is being done to help those in need.

With categories for both smaller charities and larger organisations (with an income exceeding £500,000), this year’s winners reflect the care, compassion, dedication and innovation that make helplines a vital service.

The six categories were: Staff Wellbeing Support, Volunteer of the Year, Innovation and Sustainability, Employee of the Year, Lifetime Service, and Helpline of the Year.

Paula Ojok, Chief Executive of Helplines Partnership, and Debbie Enever, one of this year’s award judges, presented the awards.

Paula said: “The Helpline Awards recognise the amazing work of the sector, celebrating individuals and organisations that go above and beyond to provide support to those in need. This year’s winners showcase the care, compassion and dedication that make helplines a lifeline for so many. It is a privilege to recognise their achievements and celebrate the impact they have on communities across the UK and internationally. Congratulations to all the winners.”

The winners

Staff Wellbeing Support Award

Winner: Scottish Women’s Aid

Volunteer of the Year Award

Winners: Mark Simnett, Families Need Fathers; Lya Hall, Humanists UK; and Angela Wells, National Autistic Society.

Innovation and Sustainability Award

Winner: Citizens Advice Scotland’s Extra Help Unit.

Employee of the Year Award

Winners: Liat Ken Dror, Child Death Helpline; and Ruhul Ahmed, Rethink Mental Illness.

Lifetime Service Award

Winners: Diane James, Blue Cross; and Karen Burridge, Child Death Helpline.

Helpline of the Year Award

Winners: JTeen Support and Scottish Women’s Aid.

Thank you to everyone who entered the awards. We received an overwhelming response, which shows the high-quality of work being done across the sector.