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Announcing our Helpline Awards shortlist

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Thank you to everyone who took the time to enter our 2024 Helpline Awards.

It has been a privilege to read through the incredible entries, highlighting the extraordinary dedication within the helpline sector. Whether through the tireless efforts of individuals or the invaluable contribution of volunteers, your work makes a real difference to those in need.

As part of the judging process, we forwarded all nominations to our independent judging panel. The judges were impressed by the high standard of submissions, making the task of narrowing down the shortlist a challenging one. Every entry was a testament to the outstanding support, guidance and compassion provided by helplines across the country.

This year’s Helpline Awards categories are:

  • Helpline of the Year;
  • Employee of the Year;
  • Volunteer of the Year;
  • Lifetime Service;
  • Staff Wellbeing; and
  • Innovation and Sustainability.

Nominations were judged in two groups — one from organisations with an income above £500,000 and one from organisations with an income below £500,000.

We are delighted to announce the 2024 Helpline Awards shortlist. The winners will be announced at our Annual Conference and Helpline Awards in Birmingham on Thursday 7 November 2024.

The organisations that have been shortlisted are:

  • British Heart Foundation;
  • Cardiomyopathy UK;
  • Citizen’s Advice Scotland;
  • Hourglass;
  • JTeen;
  • Melanoma Focus;
  • Scottish Women’s Aid;
  • Switchboard (Brighton and Hove); and
  • Thirtyone:eight.

The individuals who have been shortlisted are:

  • Ruhul Ahmed, Rethink Mental Illness;
  • Karen Burridge, Child Death Helpline;
  • Angela Darvill, Centrepoint;
  • Carol Gosal, Rethink Mental Illness;
  • Lya Hall, Humanists UK;
  • Helen Hyndman, The Eve Appeal;
  • Les Jackson, Child Death Helpline;
  • Diane James, Blue Cross;
  • Liat Ken-Dror, Child Death Helpline;
  • Mark Simnett, Families Need Fathers;
  • Gemma Trout, Blood Cancer UK; and
  • Angela Wells, National Autistic Society.

Congratulations to those on the shortlist.

Thank you once again for your continued dedication and invaluable contributions to the helpline sector. We look forward to seeing you at the awards.