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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.

Articles

Team Shots (27)

Women inspiring women—the power of working together

For International Women’s Day, our Director of Operations Gemma Khairi shares her leadership journey and inspires other women to move into leadership roles.

Team Shots (7)

Advice for women aspiring to senior roles within the charity sector

For International Women’s Day, our Chief Executive Paula Ojok shares her advice for women aspiring to senior roles within the charity sector.

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Why we need a Helplines Awareness Day

Gemma Khairi, Director of Operations at Helplines Partnership, explains why we needed an awareness day for the helpline sector.

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The power of the Child Death Helpline

For Helplines Awareness Day, the Child Death Helpline has written this guest blog post about the power of their helpline.

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Introducing version six of the Helplines Standard

We are excited to announce the launch of version six of the Helplines Standard, the nationally recognised quality standard that defines and certifies best practice in helpline work.

Helplines 2024 (43)

Reflecting on the year in our Annual Review

As we reflect on the past year, we would like to extend our thanks to the dedicated Helplines Partnership team, members and partners for their continued commitment, dedication and support to the vital work of helplines across the UK and internationally.

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Announcing our 2025 Annual Conference and Helpline Awards with a super early bird rate

Announcing our 2025 Annual Conference and Helpline Awards with a super early bird rate. Book now and save 15%

Helplines 2024 (149)

Announcing the winners of the Helpline Awards 2024

We were delighted to announce the winners of the 2024 Helpline Awards at our Annual Conference and Helpline Awards ceremony in Birmingham.

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The Bumper Budget — Boom or Bust for the charity sector?

In what was the biggest budget for a number of years, we saw announcements covering almost every area of society. Here’s a breakdown of how this budget may impact you.

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Talking with callers who stammer

For Stammering Awareness Day, one of our members, Stamma, has written a guest blog post, sharing their advice about talking with callers who stammer.

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Announcing our Helpline Awards shortlist

Thank you to everyone who took the time to enter our 2024 Helpline Awards.

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Congratulations to Myeloma UK for 20 years of the Helplines Standard

Congratulations to Myeloma UK for 20 years of holding the Helplines Standard.