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News and blog

Keep up to date with what we are doing at Helplines Partnership and news related to the helplines sector.

Articles

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Introducing version six of the Helplines Standard

We are excited to announce the launch of version six of the Helplines Standard, the nationally recognised quality standard that defines and certifies best practice in helpline work.

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Reflecting on the year in our Annual Review

As we reflect on the past year, we would like to extend our thanks to the dedicated Helplines Partnership team, members and partners for their continued commitment, dedication and support to the vital work of helplines across the UK and internationally.

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Announcing our 2025 Annual Conference and Helpline Awards with a super early bird rate

Announcing our 2025 Annual Conference and Helpline Awards with a super early bird rate. Book now and save 15%

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Announcing the winners of the Helpline Awards 2024

We were delighted to announce the winners of the 2024 Helpline Awards at our Annual Conference and Helpline Awards ceremony in Birmingham.

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The Bumper Budget — Boom or Bust for the charity sector?

In what was the biggest budget for a number of years, we saw announcements covering almost every area of society. Here’s a breakdown of how this budget may impact you.

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Talking with callers who stammer

For Stammering Awareness Day, one of our members, Stamma, has written a guest blog post, sharing their advice about talking with callers who stammer.

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Announcing our Helpline Awards shortlist

Thank you to everyone who took the time to enter our 2024 Helpline Awards.

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Congratulations to Myeloma UK for 20 years of the Helplines Standard

Congratulations to Myeloma UK for 20 years of holding the Helplines Standard.

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Meet our Helpline Awards judges

We are excited to introduce you to the fantastic judges for this year’s Helpline Awards.

AGM and MSE October 2024

Save the date for our AGM on Wednesday 9 October 2024

Join us virtually in October for our Annual General Meeting and Member Space Event

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Announcing our Helpline Awards prizes

We recently launched the 2024 Helpline Awards and today we’re excited to announce the prizes and packages for this year’s awards.

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Special offer: 10% off in-house training courses

From Friday 12 July to Friday 30 August 2024, we are offering a 10% discount on all our in-house training programmes.