Vicarious Trauma
Vicarious Trauma
Resilience for a Healthy Workplace
The cumulative impact of handling emotional and distressing contacts can affect a person's social, emotional, physical, and cognitive wellbeing. If not addressed, vicarious trauma (VT) can harm both service workers and users. This course will explore VT research in helpline services, offering practical strategies to manage its personal and professional risks.
Learning Objectives
- Explore and understand the process of vicarious trauma
- Explore the meaning of a complex call in your service and understand the impact complexity has on risk factors
- Recognise and identify the key risk factors to your helpline workers and service
- Utilise the Professional Quality of Life Measure (ProQOL) for early identification of burnout / vicarious trauma
- Identify how to manage and reduce the risk of vicarious trauma for yourself and through organisational support
- Create an action plan for your helpline/service
Additional info
- CPD certified - receive a CPD Certificate upon completion
- Accrue CPD Hours
- Worksheets provided
- Copy of powerpoint presentation after session
- Attendance certificate upon request
Cost
Costs and Rewards on our courses for members and non-members.
Available as a Package Deal
Resilience & Wellbeing Package
10% off when booking Vicarious Trauma and Worker Wellbeing together
Esther was really informative and engaging throughout the session. It was great to draw on her experiences in her professional career whilst also being given a space to share our own. It is a topic that has especially resonated with me throughout my social work career and it was a fantastic opportunity to deepen my understanding to inform my practice moving forwards.
Alice, SSAFA
Open Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
Inhouse Training
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates