Impact Practice and Measuring Outcomes for Helplines (CPD Accredited)
Impact Practice and Measuring Outcomes for Helplines
CPD Certified Training
Overview
How to capture, record and measure the impact of a helpline service can be a challenge for organisations, yet many funders and commissioners want to see evidence of the impact your service will have on the people who use it. This course will explore impact practice, types of data, data collection, ethics and data sharing. Using case studies and practical exercises you’ll learn how to frame your helpline’s impact, capture outcomes, collect and interpret data and create a practical action plan for your organisation.
Learning Objectives:
- Understand and clarify key terms of reference in measuring impact and outcomes
- Understand the difference between measuring outcomes and impact for your helpline
- Identify the different types of data collection within a helpline service
- Assess the benefits of quantitative and qualitative data collection methods
- Consider ethics and good practice when measuring outcomes
- Create an action plan for your helpline
Who is it for?
This course is aimed at service managers and fundraisers looking to attract further funding, to expand services or simply to collect information about service impact for internal use.
Additional info
- CDP Certified - receive a CPD certificate upon completion
- Accrue CPD Hours
- Worksheet & Reading Resources provided
- Copy of powerpoint presentation after session
- Attendance certificate upon request
Cost
Costs and Rewards on our courses for members and non-members.
I enjoyed the format, it was great to split into smaller groups, it allowed an opportunity to connect and meet with others, operating a helpline is quite isolating compared to other models of service delivery, hearing other helpline challenges and successes was really beneficial and enhanced learning.
Open Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
Inhouse Training
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates