Beginners' Skills Package
Introducing the Beginners’ Skills Package
Enhance your helpline service with Essential Skills Training
At Helplines Partnership, we recognise the importance of equipping professionals with the right skills to handle helpline calls effectively. The Beginners’ Skills Package is specifically designed to provide a solid foundation for those new to helpline work, or those with some prior helpline experience.
The package includes Level 1: Essential Helpline Skills and Level 2: Developing Helpline Skills.
Level 1: Essential Helpline Skills
This is the first stage of our comprehensive three-level training programme. The Level 1 course is a practical, skills-based introduction, offering you the essential tools needed to respond confidently to calls. You will learn the core competencies required to provide effective support, including active listening, clear communication, and appropriate response techniques.
Level 2: Developing Helpline Skills
Building on the foundational skills acquired at Level 1, the Level 2 course focuses on more advanced aspects of helpline work. This stage is crucial for understanding and managing challenging calls. You will develop advanced skills in empathic listening and learn how to engage with callers while maintaining professional boundaries.
Both courses in the Beginners’ Skills Package are CPD accredited.
Please note: the discount cannot be used with any other reward or promotion and the booking must be for the same person on both courses.
Open Training
- Available virtually
- These courses are an opportunity to learn alongside other organisations.
- Up to 4 delegates from 1 organisation on each course
- Course capacity: 16 delegates
In-house Training
- Available virtually and in-person
- These courses are an opportunity for your team to learn together
- Training materials and learning content can be tailored to meet the specific needs of your organisation
- Courses suitable for between 6 and 16 delegates
Enquire about in-house training via training@helplines.org
Upcoming Open Training
Dates are flexible and do not need to be completed in the same month. When booking, please select the dates that are best for you.
| Packages | Member Fee (+VAT) | Non-Member Fee (+VAT) |
| Complete Skills Package (in-house virtual) | £3,204 | £5,346 |
| Complete Skills Package (in-house in-person) | £3,561 | £5,940 |
| Complete Skills Package (open) | £291 | £488 |
| All other Skills Packages (in-house virtual) | £2,136 | £3,564 |
| All other Skills Packages (in-house in-person) | £2,374 | £3,960 |
| All other Skills Packages (open) | £194 | £325 |