
Helpline Freephone Range
Helplines Partnership (HLP) offers a dedicated range of freephone numbers that are exclusively available for helplines. HLP is authorised by Ofcom to operate the Helpline Freephone Range (HFR) scheme which provides confidentiality for vulnerable callers and removes cost barriers that could prevent them from accessing helplines.
HFR numbers are free to call from landlines and mobile phones within the UK and do not appear on itemised bills. Numbers begin '0808 80'. Costs are minimised for the helpline as incoming call costs are capped at 2.1 pence per minute (ppm) from both landlines and mobiles. Freephone numbers outside these arrangements (such as 0800 and 0808) may incur higher charges and helplines should check with their telecoms providers.
Helplines Partnership offers the scheme in partnership with the following providers:
Please note that there may be additional costs for line rental and routing plans etc. (sometimes called advanced features). HLP recommends that helplines contact participating providers to compare charges, services, terms and conditions offered, to enable an informed choice. Contact details will be provided when an application is received.
Costs to join the scheme
There is an application fee of £75 and an administration fee of £10 per month which can be paid annually if preferred. These costs are per HFR number.
Terms and Conditions FAQs Apply for HFR Download Brochure Contact Us
BT Payphone Access Charge
Exemption from the BT Payphone Access Charge (currently 70p per minute) is a further HLP benefit. Many vulnerable callers use payphones to seek support, therefore, a 30 minute call provides the potential saving of £21 to the helpline.
Find out more
Pricing is +VAT at standard rate.