Find a Helpline
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Regional services
Afghanistan Capacity Development and Educational Organization (ACDEO)
Afghanistan’s only family support helpline. 6464 is a toll-free number in Afghanistan that provides phone-based counselling, legal aid and referrals to ground-based social service providers. The Family Helpline call operators have a strong awareness of cultural and religious sensitivity. As trained legal consultants, religious scholars and social workers, the operators… Read More
Alzheimer Scotland
The dementia helpline is a freephone 24 hour service providing information and emotional support to people with dementia, carers, relatives, friends and professionals. Operate an e-mail service for anyone who is affected by dementia in any way or who has questions about this illness. Alzheimer Scotland provides day care and… Read More
Bristol Mind - MindLine
Mindline offers a free listening service to anyone who needs to talk about emotional or mental health distress including anxiety, depression, loneliness, self-injury, suicidal feelings, trauma, loss or concern for a family member or friend.
Bromley, Lewisham & Greenwich Mind
Mindline is a confidential, non-judgemental and anonymous telephone counselling line, providing a safe and confidential space to talk to a counsellor. Mindline is for anyone experiencing difficulties and when it is hard to speak with family and friends. Callers can talk to a counsellor for up to 50 minutes. The… Read More
Carlisle Eden Mind
The helpline team offers practical information about mental health, including the services and support available to people of all ages in Cumbria. The Team can also provide information on types of mental health problems, medication and treatment, self-help, helplines and online support. Callers can talk through concerns about their own… Read More
Chest Heart & Stroke Scotland
Free confidential Advice Line service provides support and information for people living with lung disease, heart disease and stroke. In addition we give advice to families, carers, and health and social care professionals across Scotland. Specialist Advice Line nurses provide a supportive listening ear, together with health advice based on… Read More
Edinburgh Crisis Centre
Helpline manned 24 hours a day by trained crisis centre staff providing emotional support to callers. The Team can help deal with issues including anxiety, depression, panic attacks, self harm, suicide, hearing voices. Staff also support the caller to develop a short term crisis plan identifying informal support and local… Read More
Glasgow Council on Alcohol (GCA)
Free, confidential helpline offering advice, information, listening support and signposting for people living and/or working in Glasgow affected by their own or someone else’s alcohol misuse.
Guideposts Trust
The Guideposts Information Service provides support, information and a listening ear to people who are struggling with a range of unhelpful feelings and problems to navigate their options, connect with others, and overcome feelings of stress and anxiety. The service also supports people experiencing anxiety and distress resulting from a… Read More
Help Musicians UK
24/7 support line for those working in the music industry providing a listening ear, emotional support, information, signposting, counselling and specialist advice on benefits, debt and legal matters. Calls to 0808 80 are free from all mobiles and landlines in the UK and do not appear on itemised bills. Website… Read More
Inspire
Provide a comprehensive, tailored service for employers with a focus on improving the mental wellbeing of individuals and organisations. Can provide EAP counselling services including legal, financial, immediate and structured telephone counselling, face to face counselling and training services. Employers need to be registered with Inspire for employees to use… Read More
Leeds Survivor Led Crisis Service - Connect Helpline
Emotional support for people in crisis, those who are lonely and carers of people with mental health problems. Provides information on mental health and carers’ issues. Signposts to other organisations and holds weekend evening class discussions, social and support groups. A survivor led service, run, managed and staffed by people… Read More
Lifecraft
Helpline proving a listening service, emotional support and guidance through a current crisis. Can provide information on mental health issues, including the availability of statutory and voluntary mental health and voluntary services and self-help groups.
Lifeline Aotearoa
Lifeline Aotearoa’s 24/7 helpline offers free, confidential support. Volunteers on the community helplines provide a caring and professional service to a wide range of people in need. The Team deal with many issues including psychological and emotional distress, financial and work issues, marriage and family problems. The Helpline also provide… Read More
London Nightline
Confidential listening, support and practical information service for students in London and Open University. All helpline volunteers are students themselves, who have undergone extensive training and who understand that university life isn’t always plain sailing. Support can also be provided via email, instant messaging (via pop up on website) and… Read More
Mental Health Matters Helpline - Coventry and Warwickshire
Helpline for people with mental health problems, their carers, families and friends. The Team can offer emotional guidance and information and help people who may be feeling low, anxious or stressed or in extreme emotional distress and feel that there is nowhere else to turn. Support is also provided to… Read More
Mental Health Matters Helpline - Hertfordshire
Helpline for people with mental health problems, their carers, families and friends. The Team can offer emotional guidance and information and help people who may be feeling low, anxious or stressed or in extreme emotional distress and feel that there is nowhere else to turn. Support is also provided to… Read More
Mental Health Matters Helpline - Kent and Medway
Helpline for people with mental health problems, their carers, families and friends. The Team can offer emotional guidance and information and help people who may be feeling low, anxious or stressed or in extreme emotional distress and feel that there is nowhere else to turn. Support is also provided to… Read More
Mental Health Matters Helpline - Leicestershire & Rutland Recovery Service
Helpline for people with mental health problems, their carers, families and friends. The Team can offer emotional guidance and information and help people who may be feeling low, anxious or stressed or in extreme emotional distress and feel that there is nowhere else to turn. Support is also provided to… Read More
Mental Health Matters Helpline - Midlands & East Veterans Service
Helpline for people with mental health problems, their carers, families and friends. The Team can offer emotional guidance and information and help people who may be feeling low, anxious or stressed or in extreme emotional distress and feel that there is nowhere else to turn. Support is also provided to… Read More
Mental Health Matters Helpline - Plymouth
Helpline for people with mental health problems, their carers, families and friends. The Team can offer emotional guidance and information and help people who may be feeling low, anxious or stressed or in extreme emotional distress and feel that there is nowhere else to turn. Support is also provided to… Read More
Mental Health Matters Helpline - Stafford
Helpline for people with mental health problems, their carers, families and friends. The Team can offer emotional guidance and information and help people who may be feeling low, anxious or stressed or in extreme emotional distress and feel that there is nowhere else to turn. Support is also provided to… Read More
Mind - infoline
Provides information and options relating to mental health. This includes information on types of mental health problems, medication and alternative treatments. Hold a database of local and national support options to provide to callers for further help and support. An interpreting service can be arranged using Language Line.
Mind - Legal Line
Provide legal information and general advice on mental health related law covering mental health, mental capacity, community care and human rights and discrimination/equality related to mental health issues.
Mind in Somerset
Mind in Somerset operate a 24-hr, 7 days a week, mental health & emotional support helpline, Mindline Somerset. Trained call handlers provide listening support, signposting and information to anyone in the county experiencing mental distress. Further support includes a range of mental health services in the community including support groups,… Read More
Mind Lambeth and Southwark - Information Service
Provide a range of services including a telephone information line, website directory and peer support group to support people in mental distress as well as friends and families. The information line can provide information about services, groups or other support. This is an information service only – the Team cannot… Read More
Norfolk and Waveney Mind
Helpline providing support and practical advice to eligible clients suffering from mental health problems, are highly anxious or maybe at risk of going into crisis. The Team provide a listening ear, emotional support, coping strategies and signposting to other forms of help if required. Will re-direct to the Crisis Resolution… Read More
Nottingham Community Housing Association
Wellness in Mind is a central point of advice and support for anyone in Nottingham City or who is registered with a Nottingham City GP. The service is for people seeking help and advice around mental health and is also available to carers of people experiencing mental distress. The service… Read More
Nottingham Community Housing Association - Mental Health Helpline
A confidential and anonymous service available to anyone registered with a North Yorkshire GP. The helpline provides a listening ear, emotional support, signposting and referral into other services for individuals and the carers of people experiencing mental distress.
Off the Record (Bristol)
Bristol based Young Person’s Mental Health charity offering free and confidential emotional support and advice to anyone aged 11-25 (inclusive) living in the Bristol council area. Also offer free counselling, art therapy, groups and workshops on issues affecting young people. Training for professionals working with young people.
Oxford Nightline
Nightline is an independent listening, support and information service run for and by students. If calling from an Oxford (01865) number or a mobile, Nightline can call back. Aims to provide every student in Oxford with the opportunity to talk to someone in confidence. No contact is made with any… Read More
Rethink Mental Illness
The Rethink Mental Illness Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, debt, criminal justice and carers rights. The Team can also offer general help on living with mental illness, medication, care and treatment. Unable to give emergency help or advise… Read More
Rethink Mental Illness - Doncaster
A telephone support service for anyone affected by mental health issues. This service runs 24 hours a day, 7 days a week.
Rethink Mental Illness - Doncaster Bassetlaw
Helpline providing emotional support to those experiencing mental health issues.
Rethink Mental Illness - Dudley
Advice and support line for people with mental health problems in need of advice and support, or reassurance. Can signpost individuals to alternative resources appropriate to their needs. This service is provided for residents and GP registered individuals of Dudley aged 16 years and over experiencing any level of stress,… Read More
Rethink Mental Illness - Gloucestershire Self Harm Helpline
Telephone support service for people from Gloucestershire affected by self-harm. The helpline provides confidential emotional support and information to people who self-harm, their friends, families and carers; support and understanding during a crisis. The service is also available via webchat. The Team also promotes coping strategies and self-management to help… Read More
Rethink Mental Illness - North East Lincs Helpline (Lincsline)
The helpline is open to anyone who wants information on mental health issues.
Rethink Mental Illness - Sahayak
Culturally sensitive listening and information service for the Asian community in Kent and Crawley. The service is for anyone affected by mental health issues – whether they are service users, carers or friends. Callers may speak in Asian languages (Gujarati, Punjabi, Hindu, and Urdu) or English. Calls to 0808 80… Read More
Rethink Mental Illness - Sheffield
A telephone support service for anyone affected by mental health issues. This service runs 24 hours a day, 7 days a week.
Rural Support
Offer a listening and signposting service for farmers and rural families in Northern Ireland. The Helpline can provide information and advice on farm payments, personal and business finance and debt, social security benefits, support for carers, mental health assistance and many other issues. All calls are confidential.
Sapper Support
24/7 PTSD helpline staffed solely by veterans and 999 personnel. Provide emotional, physical and financial support to sufferers of PTSD and other associated mental health issues. Further support includes assessments to determine a diagnosis to help speed up access to treatment. Paid treatment available. Can also signpost to other Agencies.
Staffordshire Mental Health Helpline - Brighter Futures
Confidential helpline for people in Staffordshire who are feeling worried, stressed or low or are concerned about someone they know. The service is for people going through a difficult time who have no one to talk to. The person who answers the call will listen, support and provide information about… Read More
Sussex Partnership NHS Foundation Trust
Confidential telephone support and information for people in Sussex coping with mental health problems, extreme distress and suicidal feelings, their carers or families and anyone needing advice or information about mental health services. Can provide practical advice about what help is available, plus emotional support and a listening ear. Can… Read More
The Alzheimer Society of Ireland
National confidential helpline offering emotional support and information for people living with dementia, their family and carers. The Helpline Team and trained Helpline Volunteers can discuss dementia and memory loss, the different causes of dementia, how a diagnosis is made, accessing services and support, practical tips for living well day-to-day… Read More
The Care Forum - Well Aware
Well Aware’s helpline exists for people who do not have access to the internet in order to signpost them to all types of support in health, wellbeing and community services. This includes resources related to disabilities, rare syndromes, emotional support needs, practice and social support.
Turning Point
Free urgent out-of-hours helpline available 24/7 for members of the public in Leicestershire to receive telephone support during a crisis. Support includes emotional support and signposting to services for those who need extra help during a mental health crisis to avoid unnecessary hospital admissions. Calls to 0808 80 are free… Read More
Womankind - Bristol Women's Therapy Centre
Helpline providing listening support for women experiencing mental health issues, women in distress and women suffering domestic abuse. The Team can help with issues including depression, anxiety, an acute crisis, rape, relationship difficulties, enduring problems arising from past physical, emotional or sexual abuse. Calls to the 0845 number will cost… Read More
National services
Alzheimer's Research UK
Dementia research charity specialising in finding preventions, causes, treatments and a cure for dementia. Dementia Research Infoline answers questions from the public on dementia and dementia research, as well as helping people to register their interest in volunteering for research studies.
Alzheimer's Society - National Dementia Helpline
Provides information, advice and support through listening, guidance and appropriate signposting to anyone affected by dementia. Callers speak to trained advisers and calls no more than the national call rate. Callers who have speech difficulties and/or hearing difficulties and who have access to a textphone should dial 1800108453000336 and an… Read More
Anxiety UK
Confidential infoline service operated by a team of volunteers and staff many of whom have personal experience of anxiety, stress or anxiety based depression and can offer practical advice and information on support services available. Support is available to anybody affected by anxiety, stress and/or anxiety based depression, be it… Read More
Beat
Charity supporting anyone who is affected by eating disorders or difficulties with food, weight and shape. Beat can provide information and support on eating disorders including anorexia, bulimia, binge eating disorder and compulsive and emotional overeating. The support is offered to people with eating disorders, families, friends, professionals, adults and… Read More
Beat - Youthline
Charity supporting anyone who is affected by eating disorders or difficulties with food, weight and shape. Beat can provide information and support on eating disorders including anorexia, bulimia, binge eating disorder and compulsive and emotional overeating. The support is offered to people with eating disorders, families, friends, professionals, adults and… Read More
Campaign Against Living Miserably (CALM)
CALM offer confidential, anonymous and free support, information and signposting through the helpline or webchat. People can talk through a wide variety of issues including abuse, addictions, anger, depression, bullying, eating disorders, sexuality, work issues, racism, bereavement, suicide, divorce and more. The website holds information on a range of issues… Read More
Dementia UK
The Admiral Nurse Dementia Helpline provided by Dementia UK is for anyone with a question or concern about dementia. From looking out for the first symptoms of Alzheimer’s, to understanding the challenges of living with someone with vascular dementia, the specialist Admiral Nurses have the knowledge and experience to understand… Read More
DrugFAM
Helpline providing support to families and friends affected by a loved one’s substance abuse. Trained helpline staff and volunteers have direct personal experience of how addiction can affect families and can provide a listening ear, help explore options and understand problems better. DrugFAM also has a range of other services… Read More
Health Assured Limited
Employee Assistance Programme to help employees deal with personal problems that might adversely impact their work performance, health and wellbeing. The helpline is designed as a wellbeing service, that provides emotional and practical support. Employers need to have a contract with Health Assured for employees to use this service.
HoardingUK
Confidential helpline supporting people affected by hoarding behaviours achieve spatial and personal change, to reduce isolation and improve health and wellbeing. Further support includes assistance for families and friends, remote advocacy, online skype group sessions and benefits support. HoardingUK offers a call-back service to ensure that the service is free…. Read More
Music Support UK
Provide help and support for individuals in any area of the UK music industry suffering from alcoholism, addiction, emotional or mental health issues. The Helpline offers industry peer support and signposting when needed to the appropriate professionals in the fields of addiction and mental health: therapists, psychiatrists and treatment facilities,… Read More
National Activity Providers Association
Membership organisation offering support and development to the care sector in order to develop their provision of activity and engagement. Services include organisational and professional development through Helpline, Service development audits, training and education, resources.
New Kapporet
Listening and prayer ministry run by lay Christian volunteers offering compassionate and non-judgemental listening and prayer support where all people are invited to approach God, in the person of His son, Jesus Christ, to tell him of their hopes and fears, their pain and suffering, and to ask for help…. Read More
Nightline Association
Provide emotional support to students in distress. The telephones are manned throughout the night during term time when other specialist university welfare services are closed. Nightline contacts can be found via website. Now operating at over 120 universities and colleges each individual Nightline is run by students for students at… Read More
No Panic
Aims to provide help, relief and rehabilitation for people with anxiety disorders, panic attacks, phobias, obsessive compulsive disorder, etc. Also provides support to families and carers. One to one telephone mentoring and telephone recovery groups for members only. Written step by step recovery programmes for phobias and OCD. Literature, books,… Read More
NSPCC - ChildLine
ChildLine is a service for children and young people up the age of 18. The helpline team provide support, counselling and advice and refer children in danger to appropriate sources of help. Young people can contact ChildLine about any problem, including family relationship issues, bullying, school and college, physical abuse,… Read More
OCD Action
Support and information for people experiencing obsessive compulsive disorder, body dysmorphic disorder, compulsive skin picking, trichotillomania, hoarding, and their families, friends and interested professionals.
PAPYRUS - HOPELINEUK
HOPELINEUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to children, teenagers and young people up to the age of 35 who are worried about how they are feeling or anyone who is concerned about a young person. HOPELINEUK is free… Read More
PostScript 360
Confidential support line providing information and support for individuals to reduce the harms caused by prescribed drugs (Benzodiazepines, Z drugs (‘sleeping pills’), Gabapentinoids, Opioid painkillers) associated with dependence and withdrawal through a wrap-around service of one to one therapy, group therapy and a telephone support service. Support includes a Telephone… Read More
Premier - Lifeline
Confidential Christian telephone helpline offering a listening ear, emotional and spiritual support, prayer and signposting.
Self injury Support
Confidential and anonymous helpline run by women offering emotional support, listening and signposting for women affected by self injury. Calls are not recorded and no personal information is passed on. Helpline number will not appear on telephone bills and is free to call from mobiles and landlines. Also run TESS… Read More
Suicide Prevention Bristol
Supportive listening service for anyone with thoughts of suicide. The Team use skills in crisis intervention to start a dialogue and to encourage more hopeful solutions than suicide. Work alongside local services and signpost people to where they can access support. In a life-threatening emergency, always dial 999 first. Calls… Read More
SupportLine
Emotional support, advice and information particularly for people who are socially isolated, vulnerable, at risk or experiencing any form of abuse. Subjects include relationships, child abuse, anger, bullying, eating disorders, self-harm, domestic violence, rape and sexual assault. Emotional support is provided by telephone, email and post.
We Are Stronger
Charity providing telephone support, general advice and where required direct therapy counselling sessions to those who have been the target of bullying. Further support includes legal advice and support for those who have been bullied in both an educational environment and the workplace. We Are Stronger also offers anti-bullying programs… Read More
YoungMinds
Confidential online and telephone support, including information and advice, to any adult worried about the emotional problems, behaviour or mental health of a child or young person up to the age of 25.