Home - Helplines Partnership

What we do

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

Become a member Get your helpline certified See our training and services Attend an event Support for commercial organisations

The 2025 Helpline Awards Winners

We are delighted to announce the winners of the 2025 Helpline Awards, celebrating the incredible dedication, compassion and innovation shown across our sector.

Helplines Awareness Day 2026

We’re excited to announce a new photography project and exhibition: Developing in the Dark — illuminating stories of support, created to raise awareness of the vital role helplines play in offering understanding, advice and connection when it’s needed most.

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Need help? Find a helpline

Get training and support

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Products

Callers expect helplines to provide confidential, high quality and affordable ways to access them. Ideally they should offer a variety of contact channels so that callers have a choice depending on their circumstances.

Trusted Suppliers

At Helplines Partnership, we understand the importance of reliable, high-quality services and products in supporting the vital work of helplines.

Interpreting and Translation

As a member of Helplines Partnership, we invite you to consider using our Trusted Supplier - Word360 - to offer helplines and charities access to over 350 languages, 24 hours a day, 365 days a year.

Sign up to our mailing list to hear more from us

Our newsletter will keep you updated on our work, campaigns, fundraising opportunities and more.

Introducing version six of the Helplines Standard

We are excited to announce the launch of version six of the Helplines Standard, the nationally recognised quality standard that defines and certifies best practice in helpline work.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.