Home - Helplines Partnership

What we do

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

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Helpline Sector Networking Event

To mark Mental Health Awareness Week (12-18 May 2025), we’re inviting helpline professionals from across the sector to join us for a special virtual networking event. The Helpline Sector Networking Event is open to all organisations. Members and non-members are very welcome to attend.

Watch our Helplines Awareness Day video

Announcing our 2025 Annual Conference and Awards

We are delighted to announce that our Annual Conference and Helpline Awards 2025 will take place on Thursday 6 November 2025. Please save the date for an inspiring day of insightful seminars, engaging discussion, and networking opportunities, culminating in the celebration of excellence at our Helpline Awards ceremony.

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Products

Callers expect helplines to provide confidential, high quality and affordable ways to access them. Ideally they should offer a variety of contact channels so that callers have a choice depending on their circumstances.

Trusted Suppliers

At Helplines Partnership, we understand the importance of reliable, high-quality services and products in supporting the vital work of helplines.

Interpreting and Translation

As a member of Helplines Partnership, we invite you to consider using our Trusted Supplier - Word360 - to offer helplines and charities access to over 350 languages, 24 hours a day, 365 days a year.

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Our newsletter will keep you updated on our work, campaigns, fundraising opportunities and more.

Introducing version six of the Helplines Standard

We are excited to announce the launch of version six of the Helplines Standard, the nationally recognised quality standard that defines and certifies best practice in helpline work.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.