Home - Helplines Partnership

What we do

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

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Products

Callers expect helplines to provide confidential, high quality and affordable ways to access them. Ideally they should offer a variety of contact channels so that callers have a choice depending on their circumstances.

Trusted Suppliers

At Helplines Partnership, we understand the importance of reliable, high-quality services and products in supporting the vital work of helplines.

Interpreting and Translation

As a member of Helplines Partnership, we invite you to consider using our Trusted Supplier - Word360 - to offer helplines and charities access to over 350 languages, 24 hours a day, 365 days a year.

Our 2024 Annual Conference and Helpline

Thank you to everyone who attended our annual conference this year in Birmingham. We celebrated the amazing achievement of helplines from across the UK and will be releasing the full list of award winners shortly. This year, our theme was Shaping, Sustaining and Showcasing – Delivering Services in a Changing Society. It was a day of insightful discussions, thought-provoking sessions, and invaluable networking opportunities.

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Our newsletter will keep you updated on our work, campaigns, fundraising opportunities and more.

Exclusive Member Offer: Open training courses £99

We are excited to offer you an exclusive promotion for our open training courses. As a valued member of Helplines Partnership, you can now book any open training course taking place in November and December 2024 for just £99 per place.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.