Home - Helplines Partnership

What we do

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

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Products

Callers expect helplines to provide confidential, high quality and affordable ways to access them. Ideally they should offer a variety of contact channels so that callers have a choice depending on their circumstances.

Trusted Suppliers

At Helplines Partnership, we understand the importance of reliable, high-quality services and products in supporting the vital work of helplines.

Interpreting and Translation

As a member of Helplines Partnership, we invite you to consider using our Trusted Supplier - Word360 - to offer helplines and charities access to over 350 languages, 24 hours a day, 365 days a year.

Our 2024 Annual Conference and Helpline

We are delighted to announce that our Annual Conference and Helpline Awards returns on Thursday 7 November 2024 and will take place at the Crowne Plaza in Birmingham. This year, our theme is Shaping, Sustaining and Showcasing – Delivering Services in a Changing Society. It promises to be a day of insightful discussions, thought-provoking sessions, and invaluable networking opportunities.

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Our newsletter will keep you updated on our work, campaigns, fundraising opportunities and more.

Exclusive Member Offer: Open training courses £99

We are excited to offer you an exclusive promotion for our open training courses. As a valued member of Helplines Partnership, you can now book any open training course taking place in November and December 2024 for just £99 per place.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.