Home - Helplines Partnership

What we do

Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.

Become a member Get your helpline certified See our training and services

Need help? Find a helpline

Get training and support

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Products

Callers expect helplines to provide confidential, high quality and affordable ways to access them. Ideally they should offer a variety of contact channels so that callers have a choice depending on their circumstances.

Trusted Suppliers

At Helplines Partnership, we understand the importance of reliable, high-quality services and products in supporting the vital work of helplines.

Interpreting and Translation

As a member of Helplines Partnership, we invite you to consider using our Trusted Supplier - Word360 - to offer helplines and charities access to over 350 languages, 24 hours a day, 365 days a year.

Announcing our 2025 Annual Conference and Awards

We are delighted to announce that our Annual Conference and Helpline Awards 2025 will take place on Thursday 6 November 2025. Please save the date for an inspiring day of insightful seminars, engaging discussion, and networking opportunities, culminating in the celebration of excellence at our Helpline Awards ceremony. Book your place now and take advantage of our super early bird rate—save 15% on the full price when you book by Friday 20 December 2024.

Book the Super Early Bird rate today

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Our newsletter will keep you updated on our work, campaigns, fundraising opportunities and more.

Exclusive Member Offer: Open training courses £99

We are excited to offer you an exclusive promotion for our open training courses. As a valued member of Helplines Partnership, you can now book any open training course taking place in November and December 2024 for just £99 per place.

Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.