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Helpline Sector Networking Event

To mark Mental Health Awareness Week (12-18 May 2025), we’re inviting helpline professionals from across the sector to join us for a special virtual networking event. The Helpline Sector Networking Event is open to all organisations. Members and non-members are very welcome to attend.

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Watch our Helplines Awareness Day video

Announcing our 2025 Annual Conference and Awards

We are delighted to announce that our Annual Conference and Helpline Awards 2025 will take place on Thursday 6 November 2025. Please save the date for an inspiring day of insightful seminars, engaging discussion, and networking opportunities, culminating in the celebration of excellence at our Helpline Awards ceremony.

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Our newsletter will keep you updated on our work, campaigns, fundraising opportunities and more.

Introducing version six of the Helplines Standard

We are excited to announce the launch of version six of the Helplines Standard, the nationally recognised quality standard that defines and certifies best practice in helpline work.

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Who we are

We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.

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Upcoming events

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CPD Accredited Courses

Visit the Book a Training Course webpage for upcoming dates

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Open training courses

Visit the Book a Training Course webpage for upcoming dates