Helpline vacancies, jobs and positions

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Citizens Advice in West Sussex - Helpline Manager  

Salary: £28,700-£32,800 dependant on experience
Hours: Full-time
Contract: Permanent
Location: Flexible within the different offices across West Sussex and the opportunity to work from home
Closing Date: 13 July 2020
Interview Date: TBA with candidates


Job Vacancy -  Helpline Manager

We have an exciting opportunity for an enthusiastic helpline manager to develop our digital advice services, providing high-quality information and advice to the public.

You will be responsible for quality as well as meeting our performance targets and leading on innovative digital solutions to the problems people face in society.

The ideal candidate will have experience of delivering telephone and digital advice services, managing a team across multiple sites. However, training and development will be available for the right candidate who has the skills, values and vision we are looking for.

Find out more and apply


Helplines Partnership - Services Co-ordinator Executive 

Salary: £21,000 FTE (pro-rata)
Hours: 27.5 hours per week (Mon-Fri 9:00 am - 3:00 pm)
Contract: Permanent
Location: Home-based (with travel to meetings as and when required)
Closing Date: 12 July 2020
Interview Date: 30 & 31 July 2020


Job Vacancy - Services Co-ordinator Executive  

We are seeking a highly motivated, proactive and organised individual with excellent verbal and digital communication skills, to support the Director of Operations and the Services Team in promoting, arranging and delivering existing and new services to helplines and other organisations.

You will be pivotal in supporting the Services Team to co-ordinate and maintain existing relationships and attract new opportunities in all areas in conjunction with the Membership Team.

You will ideally have experience of working within the social care and/or helpline sectors and a busy team. You will enjoy communicating to a wide range of different organisations and stakeholders and be proficient in the use of spreadsheets and databases.

The role is predominantly home-based with travel to meetings as and when required.

We offer attractive staff benefits including:

  • 25 days’ annual leave (pro-rata) rising with length of service
  • a company pension scheme
  • free life assurance
  • a workplace nursery scheme
  • an employee assistance programme.

HLP is committed to equality of opportunity.

This is a part-time position 27.5 hours per week on a permanent contract.

Please read the Services Co-Ordinator Executive Job Role and the GDPR Notice for Applicants before applying.

Your application should be accompanied by a covering letter explaining your interest in Helplines Partnership and your suitability for the role.

The interview process will be two-stage and consist of a video interview and online test.

Unsuccessful applicants will not be notified.

No contact from agencies or media sales.


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