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Carers Support West Sussex are a successful charity provider working in community and hospitals with a critical service contract to deliver services to friend and family Carers.

With a new MS Dynamics CRM system arriving this autumn, we have a great opportunity for an experienced contact centre supervisor passionate about developing digital technologies to shape the future of our CRM and enhance customer experience.

You'll be managing a small team of dedicated response line staff and a larger pool of carer facing staff working on a rotational basis. You will be responsible for the operational delivery of an information, advice, support and advocacy service to carers. The service runs Monday to Friday 9 am – 5pm, Wednesday to 7pm and Saturday 10 am – 12pm.

For more information about the role and to apply, visit the jobs page on our website

Closing Date: Midnight - Sunday 9 June 2019

Interview Date: Friday 21 June 2019 in Worthing


The Helplines Partnership (HLP) Board of Trustees is seeking to recruit a Treasurer who as well as having financial experience ideally has an appreciation of the helpline sector. The purpose of the role is to:

  • Maintain an overview of the organisation's financial affairs focusing on maintaining the organisations financial viability.
  • Provide advice and guidance over the annual setting of budgets and business plans.
  • Review monthly management accounts and advise on their implications and any necessary actions.
  • Represent and advise on all financial matters including the annual report and accounts.
  • Work closely with the Chair, CEO and Head of Finance to ensure the smooth financial running and continued financial health of our charity.

What are we looking for?

  • Formal financial qualifications and experience are desirable, and it would be useful to have some experience of charity finance and the helpline sector.
  • As an organisation, we work remotely, using IT solutions such as Skype and SharePoint so location is not so relevant. Being comfortable with the use of these technologies would be helpful.
  • The Treasurer must be able to analyse proposals and examine their financial consequences and report on these to the board.
  • The Treasurer must be willing to be available occasionally for advice and enquiries as appropriate.

What difference will you make?

As a small charity, your contribution will be significant and effective. As part of the Helplines Partnership Board you will be helping directly to ensure the effectiveness of the organisation.

Download a copy of the full Trustee Treasurer role description and a copy of the Trustee role description.

If you think that you have the experience and wish to utilise your skills and knowledge to enhance HLP’s Board, then please send a letter outlining your experience and why you wish to apply for the role to: [email protected]

No contact from agencies or media sales.

As a member of Helplines Partnership, your organisation can benefit from advertising job vacancies in our various publications or on the website at discounted rates.

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