Onsite and Bespoke Training

Do you have 6 or more trainees you would like to send to a Helplines Partnership training course? You may find that it is more cost effective for us to come to you.

Would you prefer us to deliver a course tailored towards your needs – or perhaps something completely bespoke for a new project?

As well as our standard courses and masterclasses, other subjects for which we can develop and deliver training include:

  • Support via email, text and online services
  • Looking after yourself and debriefing
  • Child protection and safeguarding
  • Working with children and young people
  • Boundaries
  • Risk management
  • Making and returning calls

Your service doesn't need to have the word 'helpline' in its title. Your people may be dealing with customer service enquiries. They may be providing expert help, or maybe they are peer befrienders or buddies. Your people may have years of experience or be brand new in the job.

We can tailor the material to reflect your service, subject matter, audience and the existing skills and knowledge of your people.

We have trainers based throughout the UK and Ireland, and are happy to travel to a location convenient for you.






If you would like to discuss training for your organisation

Email Us
  • Your Measuring Outcomes Masterclass was brilliant. We changed a lot of what we do at the charity because of it. We have brought in new systems to our anonymous helpline and the trustees are really happy with how it further professionalises the charity. The changes we made because of what we learnt on the course has made us better able to support the people we are there to support.
    Mark Brooks, Chair of Trustees
    The ManKind Initiative

  • First class training. I learn so much each time and come back encouraged to take on board and put into practice what I've learned.
    Kevin Lonergan, Manager
    Sightline Vision

  • I found the course very helpful in understanding and identifying the symptoms of Vicarious Trauma and the impact that this could have on the service we offer to parents and families. It was also helpful to look at different ways we can support Helpline line staff and what other things we can put in place to avoid this happening.
    Bereavement Support Services Manager
    Sands - Stillbirth and neonatal death charity

  • Your session added hugely to the event, making it an enormously positive day overall. Your session .. was pitched perfectly. Your delivery was wonderful and very respectful... We very much appreciated how you incorporated our ‘real life’ boundary issue into your presentation and for the advice you have given us on the best way forward with this.Thank you so much again for meeting the brief so wonderfully and for being so flexible on the day. I know that the volunteers very much valued ‘your professionalism’ and experience in this field. They will have taken a huge amount away from your session which I hope they will begin to apply in positive ways to themselves and their approach to calls.
    Helpline Co-ordinator
    The Compassionate Friends

  • The expert training and guidance given to the new members of our Advice Team by Helplines Partnership has been invaluable.
    Head of Telephone and Compliance Centre Services
    Migrant Help

  • They (call handlers) are already reducing their call time and being much more confident in ending calls.
    Programme Manager
    NICE - National Institute for Clinical Excellence

  • The team have all commented on how much they enjoyed it and how valuable it was.
    Customer Services Manager
    British Association for Counselling and Psychotherapy

  • Your training was great - the volunteers were all really engaged and enthusiastic throughout - and you really demonstrated what we wanted from them excellently.
    Zainab Lantan
    Carers UK

  • The course met my expectations and more. It has opened my eyes to how I communicate with people.
    Helpline Worker
    Magdalene Group

  • I have attended a number of Helplines Partnership’s training courses. The training is always excellent and I really gain so much from meeting the other helplines too. The membership is really varied from small local helplines to the big nationals. We all bring lots of experience and ideas and I always go away from the course thinking “I hadn’t thought of doing it that way” or “I can use that idea on my helpline”.
    Samantha Lavendar
    Autism Concern

  • The trainer was excellent and paced the day really well with a good balance of presentation, group work and time to answer questions. It was great to have such an expert to discuss ideas with!
    Winston's Wish

  • Very comprehensive and informative data protection training. De-mystified the jargon and helped me to translate an otherwise complex area. I can now clearly identify adaptations necessary for our Helpline and I'm confident that we'll now be future proof for pending changes to legislation.

  • Everybody gets what they need from the day (and then some) and it is always pitched just right. (The Trainer) is clear, supportive and very knowledgeable...the training was of such fantastic quality!!
    Magdalene Group

  • It was a most beneficial session. I feel that it has allowed us all to look at a different way of thinking in how we should measure outcomes.
    Muriel Bailey
    Parenting NI

  • I just wanted to say how useful I found the training course – I’m very new to the helpline here at NASS, and found a lot of practical tools and processes that will hopefully hold me in good stead. I thought the trainer, Rachael, was very engaging and knowledgeable, and I really enjoyed the mix of people in the group.
    Amardeep Gill

  • The room was buzzing with enthusiasm over data protection!!!!! Sonia was brilliant in allowing us to discuss and investigate our own systems and then steer it back around to the planned agenda.
    Steven Stockley

  • The training was excellent. [The Trainer's] helpline experience really enriches the learning.
    Clodagh Crowe
    Rural Support