Training

Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.

We have many years of experience providing training across the helpline sector, to local authorities, public sector bodies, voluntary organisations and private sector clients. We support helpline professionals and encourage professional practice through specialist training.

Helplines Partnership Skills Courses

Skills based helpline training courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

Find more courses
Lady in wheel chair sat with a laptop and headphones doing online training

Online training for helplines

We have adapted and developed our helpline skills training courses to deliver them online.

Helpline Training Courses

Our helpline training courses are designed for helpline managers, service coordinators and experienced helpline workers.

23rd Sep 2020
3rd Dec 2020
17th Feb 2021
25th Feb 2021
Find more courses

Onsite, Virtual Onsite and Bespoke Training

Your helpline team may have years of experience or be brand new in the role.

Find out more