Training
Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.
We have many years of experience providing training across the helpline sector, to local authorities, public sector bodies, voluntary organisations and private sector clients. We support helpline professionals and encourage professional practice through specialist training.
Skills based training courses
Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.
Masterclasses
Our Masterclasses are designed for helpline managers, service coordinators and experienced helpline workers.
Developing Training Resources
Would you like us to help you develop a training course for your organisation, or help you to revise or review your current material or process?
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Onsite and Bespoke Training
Do you have 6 or more trainees you would like to send to a Helplines Partnership training course?
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