Training

Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.

We have many years of experience providing training across the helpline sector, to local authorities, public sector bodies, voluntary organisations and private sector clients. We support helpline professionals and encourage professional practice through specialist training.

Helplines Partnership Skills Courses

Skills based training courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

Find more courses

Masterclasses

Our Masterclasses are designed for helpline managers, service coordinators and experienced helpline workers.

8th Oct 2019
22nd Oct 2019
14th Nov 2019
10th Dec 2019
Find more courses

Developing Training Resources

Would you like us to help you develop a training course for your organisation, or help you to revise or review your current material or process?

Email UsFind out more

Onsite and Bespoke Training

Do you have 6 or more trainees you would like to send to a Helplines Partnership training course?

Find out more