Training

Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.

We have many years of experience designing and delivering training to organisations and individuals who work and volunteer for charities, work for local authorities, public sector organisations, voluntary sector organisations and private sector clients.

We support helpline professionals, and those providing information, advice and support in non-face-to-face settings, and encourage professional practice through specialist training.

Training presentation on laptop with course participants in the background

Skills based helpline training courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

Find more courses
Lady in wheel chair sat with a laptop and headphones doing online training

Online training for helplines

We have adapted and developed our specialist helpline training courses to deliver them online.

Find more courses
Group helpline training session with participants discussing exercises

Helpline Training Courses

Following government guidance, we have temporarily suspended our face-to-face training.

Find more courses

Onsite, Virtual Onsite and Bespoke Training

Face-to-face onsite training, where we come to you, and virtual onsite training delivered online to your team.

Find out more