Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.

We have many years of experience providing training across the helpline sector, to local authorities, public sector bodies, voluntary organisations and private sector clients. We support helpline professionals and encourage professional practice through specialist training.

Courses for Helpline Workers

Helplines Partnership delivers its open training programme for helpline workers, helpline volunteers and helpline call handlers across the UK and in Ireland.

Find more courses


Our Masterclasses are designed for helpline managers and service coordinators to enable you to develop policies and provide support and guidance for your helpline team.

Find more courses

Developing Training Resources

Would you like us to help you develop a training course for your organisation, or help you to revise or review your current material or process?

Email UsFind out more

Onsite and Bespoke Training

Do you have 6 or more trainees you would like to send to a Helplines Partnership training course?

Find out more