Training

Helplines Partnership offers a range of training services to help you and your organisation deliver effective, high quality services.

We have many years of experience providing training across the helpline sector, to local authorities, public sector bodies, voluntary organisations and private sector clients. We support helpline professionals and encourage professional practice through specialist training.

Helplines Partnership Skills Courses

Skills based training courses

Confidence and skills in call handling from the outset are the building blocks for an effective helpline in terms of delivery, staff retention and service user satisfaction.

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Masterclasses

Our Masterclasses are designed for helpline managers, service coordinators and experienced helpline workers.

10th Dec 2019
13th Feb 2020
3rd Mar 2020
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Developing Training Resources

Would you like us to help you develop a training course for your organisation, or help you to revise or review your current material or process?

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Onsite and Bespoke Training

Do you have 6 or more trainees you would like to send to a Helplines Partnership training course?

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