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Tagged with 'wellbeing'

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10 things I've learned about working with volunteers during Covid-19

Starting any new job can be daunting but taking up a new position, while the county is in lockdown, adds a whole new level of complexity. We talked to Clare Derry, Helpline Volunteer Coordinator, at our member Refuge about her work for the National Domestic Abuse Helpline (NDAH), a role… Read More

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Homeworking for helplines – toolkit and tips

Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus. Helpline teams, helpline volunteers and helpline managers have had to move from being office-based and surrounded by the other members of their team to… Read More

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The difference the Admiral Nurse Dementia Helpline makes

The Admiral Nurse Dementia Helpline won the coveted Helpline of the Year award at 2019’s Helpline Awards. In this guest blog, Caroline Woodcock, Admiral Nurse on the Helpline, talks about how it improves the lives of people with dementia as well as striving to better support families. Dementia specialist nurses… Read More

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Vicarious Trauma - how to know, notice and manage the effects of helpline work

Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs. Our members tell us that they are seeing an increase in the complexity and volume of calls and contacts they receive and that mental health and suicidal… Read More

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How you’ve helped shape this year’s Helplines Partnership Conference

It’s less than two weeks to go until this year’s Annual Conference and Awards. Over the summer, we heard from a lot of helplines through a series of events we hosted for our members and non-members. One of the questions we asked was ‘if you had a magic wand, what… Read More

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Young people face barriers to accessing support for mental health

Parliamentary report finds that Children and Young People face multiple barriers to accessing support at a local level. A major report on mental health and children and young people has been published by the Health Select Committee (HSC), as part of its enquiry into child and adolescent mental health services…. Read More