Tagged with 'wellbeing'
Five-year helpline upgrade in five months
At this year’s Helplines Partnership AGM, our first-ever virtual AGM, we heard from Lydia Okroj and Zara Gilmour, in our member showcase. They shared how, as Scotland’s Domestic Abuse and Forced Marriage Helpline they have responded to the pandemic, brought in huge helpline infrastructure changes and support their staff team’s… Read More
25th Nov 2020
10 things I've learned about working with volunteers during Covid-19
Starting any new job can be daunting but taking up a new position, while the county is in lockdown, adds a whole new level of complexity. We talked to Clare Derry, Helpline Volunteer Coordinator, at our member Refuge about her work for the National Domestic Abuse Helpline (NDAH), a role… Read More
5th Oct 2020
Homeworking for helplines – toolkit and tips
Many helplines, befriending and listening services are now having to work remotely, a change that’s had to be made quickly in response to the Corona Virus. Helpline teams, helpline volunteers and helpline managers have had to move from being office-based and surrounded by the other members of their team to… Read More
11th May 2020
The difference the Admiral Nurse Dementia Helpline makes
The Admiral Nurse Dementia Helpline won the coveted Helpline of the Year award at 2019’s Helpline Awards. In this guest blog, Caroline Woodcock, Admiral Nurse on the Helpline, talks about how it improves the lives of people with dementia as well as striving to better support families. Dementia specialist nurses… Read More
14th Jan 2020
Vicarious Trauma - how to know, notice and manage the effects of helpline work
Regularly hearing about or responding to traumatic events can take its toll on those people who work in helping professions and supportive jobs. Our members tell us that they are seeing an increase in the complexity and volume of calls and contacts they receive and that mental health and suicidal… Read More
1st Oct 2019
How you’ve helped shape this year’s Helplines Partnership Conference
It’s less than two weeks to go until this year’s Annual Conference and Awards. Over the summer, we heard from a lot of helplines through a series of events we hosted for our members and non-members. One of the questions we asked was ‘if you had a magic wand, what… Read More
6th Nov 2018
Young people face barriers to accessing support for mental health
Parliamentary report finds that Children and Young People face multiple barriers to accessing support at a local level. A major report on mental health and children and young people has been published by the Health Select Committee (HSC), as part of its enquiry into child and adolescent mental health services…. Read More
12th Jan 2015