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Tagged with 'volunteers'

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Trustees’ Week – meet the Helplines Partnership Trustees

Trustee week recognises and celebrates the key role that trustees play in the governance and leadership of charities, volunteering their time and working together to lead the organisation and decide how it is run.   We would like to introduce you to our Board and explain a little more about why they chose to become Helplines Partnership Trustees.   What motivated you to become a Helplines Partnership Trustee?   Karen… Read More

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Make the most of your data with free statistical help

The Royal Statistical Society’s Statisticians for Society programme connects third sector organisations with professional statisticians who can provide expert help with collecting, analysing and presenting data. They provide statistical support at no cost to UK charities and other third sector organisations with an annual income of less than £500,000. Demonstrate… Read More

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How do you recreate the supportive environment of a Samaritans branch online?

Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More

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How you’ve helped shape this year’s Helplines Partnership Conference

It’s less than two weeks to go until this year’s Annual Conference and Awards. Over the summer, we heard from a lot of helplines through a series of events we hosted for our members and non-members. One of the questions we asked was ‘if you had a magic wand, what… Read More

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Leeds Survivor Led Crisis Service

Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity based in Leeds. They provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. One of the ways they do this is through their… Read More

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Harnessing the power of skilled volunteers

Doing more with less is a challenge facing many charities. When time and resources become stretched it can be difficult to focus on much beyond delivering the service your helpline provides. If you don’t have the specialist skills within your organisation, or you need a little bit of extra support… Read More