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Tagged with 'training'

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Handling difficult and challenging calls outside of the helpline environment

Helplines often act as an invisible safety net, catching people when they have nowhere else to turn as statutory services are cut. However, it’s not just helpline services that are receiving calls from people who feel that they are at crisis point. The people taking these calls must have the… Read More

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CPD Accredited Skills Based Courses for Helplines

We are pleased to announce that three of our skills based training courses have been independently evaluated for Continuing Professional Development (CPD) purposes by The CPD Certification Service. This means our courses comply with universally accepted principles of CPD and have been structured to meet the criteria of personal development… Read More

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Looking after your helpline workers

It’s World Mental Health Day on the 10th of October, a day on which helpline services should feel proud of the enormous contribution they give to supporting people who are going through difficult periods in their lives. As a sector, we tend to (quite rightly) focus on our service users… Read More