Tagged with 'telephone'

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AI and Machine Learning for Helplines

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service‚Äôs contact channels. Our organisation has an… Read More

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Choosing the right number range for your helpline

Changes to rules on some number ranges are prompting helplines to review their current numbering arrangements. A new guide has been published to support helplines in considering their options. Helplines Partnership (HLP) has issued new guidance for helplines exploring number ranges (the number a helpline has for callers to make… Read More