Tagged with 'support'

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Help is at hand

At Helplines Partnership (HLP), we support our members to provide a quality service to the people who contact them. When Bethan Harries, Service Manager at Sightline Vision Northwest, asked for our help to review their service, we were delighted to offer our assistance. Read how Bethan describes her experience.  … Read More

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Where would you go if it were happening to you?

Helplines Partnership annually holds the Helpline Awards to recognise the excellent work helplines do for people who need help and support. I asked one of our Helpline Award judges, Emily Hodge, Coach Therapy Support to tell us about her experience of the process and making those tricky final decisions. Here’s… Read More

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More accessibility for vulnerable people over the festive period

Read how one of our members is increasing accessibility for people needing help and support over the Christmas holidays. The helpline will be open longer to provide that vital lifeline for those in need. The Staffordshire Mental Health Helpline, a free and confidential telephone service that offers support to people… Read More

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Ask the nurse!

The Chest Heart & Stroke Scotland (CHSS) Advice Line first opened in 1995 with one nurse working part-time. We have now been running for 20 years, are staffed by 5 nurses, have answered 40,000 calls and have achieved accreditation with the Helplines Partnership Quality Standard 5 times! The CHSS Advice… Read More

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MS Society - for anyone affected by MS

Have a question about MS? Need to talk to someone? Want to find out what’s available near you? The MS Helpline is here for you. The MS Helpline is a UK-wide, confidential* service available to anyone affected by MS, including health and social care workers and students. We understand that… Read More

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Talking seriously about loneliness

Loneliness kills people and communities. Helplines have a critical strategic role to play. People who are lonely can die younger. An international study looked at more than 44,000 people with heart disease in a range of countries. It found that people with heart disease who live alone tend to die… Read More