Tagged with 'suicide prevention'
Handling difficult and challenging calls outside of the helpline environment
Helplines often act as an invisible safety net, catching people when they have nowhere else to turn as statutory services are cut. However, it’s not just helpline services that are receiving calls from people who feel that they are at crisis point. The people taking these calls must have the… Read More
23rd Oct 2019
How do you recreate the supportive environment of a Samaritans branch online?
Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More
7th Dec 2018
The Challenges of Helpline Management
In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM). Sue talked to us about the challenges of helpline management. CALM is a national charity dedicated to preventing male suicide, the single… Read More
5th Jul 2018
Help is at Hand Guide Launched
There are 6,200 suicides in the UK each year, and each one has a profound effect on a community, making effective support for those bereaved by suicide absolutely crucial. Launched today, at the Manchester Suicide Bereavement Conference, is the updated resource for people bereaved by suicide – Help is at… Read More
24th Sep 2015
WHO publishes its first global suicide prevention report
Suicide takes a terrible toll on human life. According to WHO’s first global report on suicide prevention 800,000 people die by suicide every year, which is around one person every 40 seconds. WHO published their report on suicide ahead of World Suicide Prevention day on 10th September. Here are some… Read More
15th Sep 2014