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Tagged with 'Social Media'

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Helplines Partnership co-host Charity Hour

Every Wednesday night, between 8 – 9pm on Twitter people come together to talk about all things charity for #CharityHour. The hour is a weekly themed Twitter chat. Each week covers a different area and it’s an opportunity for people who work with, in or support charities to get involved… Read More

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AI and Machine Learning for Helplines

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service’s contact channels. Our organisation has an… Read More

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Helpline Research 2017 - 2019

Since 2017, Helplines Partnership have carried out an Annual Member Survey. It is an opportunity for our members to tell us what is happening on the frontline, contribute to creating a picture of the helpline sector and capture how it is changing and evolving. This year, we worked with the… Read More