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Tagged with 'sft'

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Are you operating an 0844 or 0845 number? Do you know what messages your callers might be getting?

New Ofcom rules require anyone displaying an 0844 or 0845 number to provide details about the cost of calling, breaking the information down into an “access charge” levied by the phone company and a “service charge” paid to the organisation they are calling. This information needs to appear in promotional… Read More

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Special Freephone Tariff: Deal agreed to keep call costs affordable for helplines

Helplines have been facing the risk of significant price rises due to wider changes taking place within the telecoms sector. Following extensive negotiations Helplines Partnership (HLP) proudly announces that a deal has been reached with the support of BT and other significant organisations within the telecoms sector which enables helplines… Read More

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Special Freephone Tariff Update

Helplines are justifiably concerned about the impact of telecoms price rises. After staffing, these can be the biggest area of helpline expenditure. Wider changes in the telecoms sector as a result of the non-geographic numbering changes have made the future for the Special Freephone Tariff (SFT) uncertain. Helplines Partnership (HLP)… Read More

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Helplines and free to caller numbers

Regular readers of this blog will know that a major area of work for Helplines Partnership has been seeking to minimise the impact that the non-geographic numbering changes will have on helplines’ capability to continue to be able to afford to stay on free to caller number ranges. You can… Read More

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An end to Payphone Access Charges for helplines

Helplines Partnership celebrates an end to Payphone Access Charges for helplines that offer free to caller services from 1st April 2015. Every day people call helplines for support. Some particularly vulnerable people use payphones to contact helplines. The Payphone Access Charge (PAC) was charged to helplines that operate a free… Read More

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Helplines get support to be there for society’s most vulnerable callers

Helplines Partnership welcomes moves by BT to waive Payphone Access Charges for helplines. Every day people call helplines for support. Many helplines use a number where the caller doesn’t have to pay. This means that if someone doesn’t have any money available to make a call, they can still reach… Read More

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Affordable call charges for helplines under threat

Changes in the way call costs from mobile phones to freephone numbers are calculated could put helpline services under threat. If you call a freephone number from your mobile phone (and it’s not on the Special Freephone Tariff), chances are you’ll be charged, whereas if you call the same freephone… Read More