Tagged with 'safeguarding'

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Safeguarding for helplines – toolkit and tips

As organisations have had to change and adapt, swapping face to face services for online and over the phone, in the face of Coronavirus the need for safeguarding is more important than ever.   No matter what type of service you deliver, helpline, webchat, listening service or telephone befriending service,… Read More

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Helpline Research 2017 - 2019

Since 2017, Helplines Partnership have carried out an Annual Member Survey. It is an opportunity for our members to tell us what is happening on the frontline, contribute to creating a picture of the helpline sector and capture how it is changing and evolving. This year, we worked with the… Read More

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Keeping Helpline Users Safe

Safeguarding is a complex area. We were therefore delighted to launch our new guide to helplines and safeguarding at our 2015 annual conference. This will shortly be published on our website. Safeguarding is a vital topic for helplines and is the approach that your helpline takes to ensuring that people… Read More