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Tagged with 'mental health'

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A small conversation can make a big difference

It’s Time to Talk Day today, which is an opportunity to get the whole nation talking about mental health. This year’s theme is ‘the power of small’, because a small conversation about mental health has the power to make a big difference. We know, from our members, that many of… Read More

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Bank Workers Charity

We talked to our member, The Bank Workers Charity (BWC) to learn more about the organisation, what they do and the difference they have made to people’s lives. What do BWC do? BWC help current and former bank workers and their families in the UK. They provide advice, expert support,… Read More

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Support available for veterans and armed forces personnel

We talked to The Association of Charitable Organisations (ACO), the UK umbrella body representing charities that give grants to individuals, to learn more about how their members have helped armed forces personnel, veterans and their families and how to signpost people contacting your helpline to access their support. Benevolent funds… Read More

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Six considerations if you’re going to deliver online support, advice and information services

Chlöe Morton, Director of Services at The Mix, was one of our panel of expert speakers at this year’s Annual Conference. Chlöe shared how The Mix approach engaging with their audience through digital channels. The Mix’s audience The Mix is the UK’s leading support service for young people. As an… Read More

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How do you recreate the supportive environment of a Samaritans branch online?

Simon Stewart, Samaritans Senior Production Manager (Caller Services), was one of our expert speakers at this year’s Annual Conference. Simon shared with us his experience of designing and developing Samaritans listening service via online chat. Samaritans Samaritans have 201 branches across the UK and Republic of Ireland. Every six seconds… Read More

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Leeds Survivor Led Crisis Service

Leeds Survivor Led Crisis Service (LSLCS) is a mental health charity based in Leeds. They provide out-of-hours support to people in acute mental health crisis with the aim of reducing hospital admissions, A&E visits, and use of statutory crisis services. One of the ways they do this is through their… Read More

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The Challenges of Helpline Management

In June, members who attended our Managing a Helpline event in London heard from Sue who manages the helpline for our member The Campaign Against Living Miserably (CALM). Sue talked to us about the challenges of helpline management. CALM is a national charity dedicated to preventing male suicide, the single… Read More

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GamCare and the National Gambling HelpLine

As gambling behaviour is increasingly a subject of public health and policy interest we talked to Catherine Sweet, Head of Marketing and Communications, at our member GamCare about the work they do to prevent gambling becoming a problem and supporting people if it does. Understanding the risks “For many people… Read More

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A small helpline makes a big impact

Dawn Neville survived child abuse and rape and then became a Trustee of the charity National Association for People Abused in Childhood (NAPAC). She appreciated the importance of the specialist NAPAC helpline at her time of need. Dawn now gives back her time and experience to support others. A small… Read More

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Children’s and young people’s mental health in the spotlight

Mental health and in-particular young people’s mental health has recently been in the political and media spotlight. One of our members, YoungMinds, tells us about their Parents Helpline and the events they have planned to raise funds and awareness.   YoungMinds, is the UK’s leading charity championing the well-being and mental… Read More