tag-header

Tagged with 'Housing Benefits'

blog post

AI and Machine Learning for Helplines

Advice Direct Scotland provides free and independent advice to the citizens of Scotland. The online identity of Advice Direct Scotland is advice.scot. Conor Forbes, Creative Lead, explains how as an organisation they use artificial intelligence (AI) to support the work of their helpline service‚Äôs contact channels. Our organisation has an… Read More

blog post

EHRC Advisor Support

This year, The Equality and Human Rights Commission are attending our Annual Conference and Awards. We talked to them about the help and support they can offer helplines who have queries about discrimination and human rights law. The Equality and Human Rights Commission provides a second-tier helpline so that those… Read More